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Service Operations Manager - Hamilton
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Service Operations Manager JD 2017.pdf (PDF, 418KB)
Job Specification

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  • Give your career new direction for 2018.
  • Key leadership role.

At NZ Post, nothing gets in the way of delivering what our customers care about. In order to bring this mission to life, we need a dedicated team to make it happen!

Right now, we are recruiting the newly created role of Service Operations Manager, based at our Waikato Operations Centre in Hamilton. Reporting to Waikato's Area Manager, this is a brilliant opportunity for an outstanding leader to manage our Customer Service, Administration, Box Lobby and Mail / Parcel Processing teams. The role has five direct reports and responsibility for a wider team of 80 employees.

In this role, you'll be focused on engaging your team in the efficient processing, distribution and delivery of our customer's mail and parcels, as measured by our service targets. You'll manage costs and service performance as well as leading and implementing improvement initiatives. This is a true leadership position, where you'll create an engaged, high performing team culture, taking the time to understand each individual in order to develop their skills and careers, while recognising and rewarding performance and managing poor performance. The role also interacts with our key commercial customers in the region, so you'll be building relationships that add strategic value to our customers' business.

This role operates during core business hours, Monday to Friday, however flexibility is required recognising the 24/7 nature of our organisation.

What skills and experience are we looking for? 

  • Operational management experience.
  • Leadership experience with the ability to drive a high performance, customer-centric culture.
  • Customer service and relationship management skills including excellent communication.
  • Solid commercial acumen, including budgets, financials and analytical skills
  • Exposure to the logistics or transport industry would be an advantage, but not essential

Make this newly created role your own and enjoy being part of an iconic Kiwi organisation with a rich history and an exciting future ahead.

To find out more, visit NZ Post's Careers website to download the position description or for further information please contact Kristy Teece on 09 3679532.  Applications close on 26 January 2018.

All applicants will be required to provide proof of their eligibility to work in New Zealand. Appointees will be subject to a security check and may be required to undertake drug and / or credit checks.

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