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Service Delivery Manager - Wellington, Porirua, or Hutt Valley
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Job Specification

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  • Now is an exciting time to join NZPost as we experience unprecedented growth
  • Lead a team of 20+ employees and contractors in the transport and logistics industry
  • Fast paced, progressive environment, where every day is different!
  • Newly created role, Kaiwharawhara(x2), Seaview and Porirua locations

Now is a great time to join New Zealand Post as we transform into a more e-commerce focussed business, where new markets and opportunities arise every day.  We're experiencing unprecedented growth and are busy innovating and evolving to ensure nothing gets in the way of delivering what our customers need.

As a Service Delivery Manager in Wellington, you'll be reporting to the Area Service Delivery Manager, focused on ensuring the delivery of all products and services offered by New Zealand Post meet our service standards and customers' expectations.  This is a fast paced and challenging role with oversight of a mix of contractors and employees including: Posties, Delivery Agents, Couriers, Rural Delivery Contractors and Contract Posties.  

You'll be a key point of contact for customers, including dealing with escalations and proactively seeking out opportunities for growth and customer service enhancement.

Work hours for all roles are Monday to Friday, 8am – 5pm, with the exception of one Wellington based which is Sunday, Monday, Tuesday, Thursday, Friday 8am – 5pm.


What skills and experience are we looking for? 

We're looking for a standout leader with a “can do” attitude, who puts the customer at the front of everything they do to ensure nothing gets in the way of delivering what our people care about.

  • Strong Leadership experience in an operational/service delivery environment
  • Experience managing a large group of both contractors and employees
  • Proven experience in driving optimum team performance in a highly customer driven environment
  • Strength in building customer relationships
  • Strong commercial acumen, including budgets, financial and analytical skills.
  • Significant experience with health and safety


Apply now via the NZ Post Careers website where you will be able to upload your CV and covering letter.  Please ensure you note clearly which is your preferred location.

For further information, download the attached Job Description or contact Kate on 0274 853 903

Applications close Sunday 22 October 2017.

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