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Service Delivery Manager - Tauranga
Tauranga/Bay of Plenty
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Job Specification

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  • For a safety focused, financially savvy people leader
  • Operational environment
  • Based at the Tauranga Delivery Branch

At New Zealand Post, we are committed to making sure nothing gets in the way of delivering what our customers care about. As a Service Delivery Manager, you will lead your team to ensure we deliver on this promise every day!

There is a real opportunity to make an impact in Tauranga in this fast paced role. As a Service Delivery Manager, you'll be responsible for frontline, operational leadership to ensure the delivery of all products and services offered by NZ Post meet customers' expectations. 

It's a fast paced and challenging role overseeing management of Contract Posties, Delivery Agents, Rural Contractors and PD Towns. You'll be a key point of contact for customers, including dealing with escalations and proactively seeking out opportunities for growth and customer service enhancement. This role has a Service Delivery Coordinator as a direct report and works alongside another SDM whose portfolio focuses on the management of Courier Contractors and Delivery Agents.

Reporting to our Bay of Plenty Area Manager, this role operates during core business hours, Monday to Friday, however flexibility is required recognising the 24/7 nature of our organisation.

What are we looking for? 

  • Experience managing people in a challenging environment - ideally a mix of employees and contractors
  • Safety focussed
  • Strong commercial acumen, including budgets, financials and analytical skills
  • Experience working with employee unions would be an advantage

NZ Post is an iconic Kiwi organisation with a rich history and an exciting future ahead. Be part of the adventure and grow your leadership career with us.

To find out more, visit NZ Post's Careers website to download the position description or for further information please contact Olivia Jacobs on 027 604 6834. 

Applications close 25 June 2018.

All applicants will be required to provide proof of their eligibility to work in New Zealand. Appointees will be subject to a security check and may be required to undertake drug, alcohol and / or credit checks. 

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