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Call Centre Representatives
Location:
Auckland
Category:
Date Posted:
12-Aug-2019
Application Close Date:
26-Aug-2019
Job Reference:
1408937
Position Type:
View Attachment:
JD - Contact Centre.pdf (PDF, 432KB)
Job Specification

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Do you have a passion for people and customer service? We do! We want to be the best delivery business for New Zealand and we are passionate about delivering what people care about. If you have that kind of passion, then this could be the place for you.

About the role

  • Manage your own exciting and varied portfolio
  • Listen to our customers and guide their queries through to a resolution
  • Think on your feet to solve problems quickly, and sometimes collaborate with your colleagues to solve the problem
  • If you're tech savvy then this will be exciting, you'll be using a market leading CRM technology, completely new to the New Zealand workplace to track your progress. 

To thrive in this role you'll have:

  • Excellent communication skills, both on the phone and written
  • Utilise your excellent problem solving skills to get the best result possible
  • Have the ability to stay cool, calm and collected under pressure
  • No week, day or hour is the same, so you'll need to be able to manage multiple priorities and leverage multiple systems, so you're a savvy task juggler.
  • You'll also have energy and love working as part of a team

Here are a few details you'll need to know:

  • The start date for this role is Monday 16th September - you must be available to start on this date to be considered.
  • Set shift patterns from Monday to Friday, between 7am to 6pm and Saturday 8am to 12 noon. 
  • You will be required to attend an Assessment Centre day on Monday 26th August
  • East Tamaki location - no more sitting in peak hour traffic to get into the CBD!

The perks!

  • Free onsite parking
  • Days off on public holidays
  • Inclusive & fun team culture, social clubs, sports teams, dinner nights & more!
  • Access to discounted health insurance plans for you and your family
  • Special rates on fantastic holiday home accommodation around New Zealand
  • Reduced banking service fees, rates and packages through our partners
  • Full use of a Wellness portal to help you lead a long, happy and healthy lifestyle

Please Note: The internal position title for this role will be National Contact Centre Representative.

Want to experience a day in the life of one of our Contact Centre Representatives? Click the following link - https://youtu.be/e0z4-dmgR7I

All applicants will be required to provide proof of their eligibility to work in New Zealand. Any appointment will be subject to a satisfactory security check. 

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