Senior Voice of Customer & Insights Manager at New Zealand Post, Auckland
Mō tēnei tūranga mahi | About this role
Mō te Tukurau Aotearoa - About NZ Post
NZ Post- Tukurau Aotearoa is an iconic organisation with a rich history and bright future. We're in the midst of transforming our brand and our business and have aspirations to be the first choice for our customers in parcel delivery. It's an exciting time to join.
Kōrero mō te tūranga - About the role
This is a unique opportunity for an experienced leader that understands how to put customers at the heart of key decisions on brand strategy, marketing communications, service excellence and customer experience.
This role will see you drive key programmes of research & customer feedback to uncover customer insight and engage with key stakeholders across the organisation to ensure that business decisions are made with the customer at the centre. You'll drive change, inform our business strategy and ultimately deliver long term value for the business.
You will lead a team of two high performing individuals and work with best in class agencies to measure our performance through the eyes of the customer and interpret results and present recommendations that are meaningful and actionable.
This role will be mainly based from our East Tamaki, Highbrook offices, with lots of flexibility to work out of other satellite offices and on your own timetable.
Mōu - About you
As the ideal candidate you'll demonstrate strong work experience managing Voice of Customer, NPS and other research programmes. You'll see things from the perspective of the customer and share with us your passion in advocating for change.
This role has two direct reports coupled with the requirement to influence across the business, so you'll need to have a collaborative, proactive and engaging style to enable working alongside a wide range of stakeholders across the business. We'll ask about your leadership experience either directly as a people leader or as a leader of cross functional teams and your track record in managing agency relationships.
You'll have an analytical & inquisitive mindset that is comfortable with statistical analysis and finding insights in data.
We would love someone with positive energy to support the business, someone who has a naturally optimistic outlook, and someone who can simply make things happen.
Hiahia? - Interested? Come and join the whanau!
If you have the skills and experience we are looking for, we invite you to review the Job Description and apply online through www.jobs.nzpost.co.nz. Please apply online to be considered.
For further information, contact Olivia Jacobs (Talent Acquisition Specialist) on 027 604 6834 or email@example.com
Applications for this role close on 26 May 2022. Please note that due to the fast-moving nature of our business we will review applications on a rolling basis and may close off advertising early.
All applicants will also be required to provide proof of their eligibility to work in New Zealand. Appointees will be subject to a security and credit check and may be required to undertake a drug test.
There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values.
We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.
Ngā taipitopito tūranga mahi | Job details
|Employer:||New Zealand Post|
|Attachment:||Voice of Customer Insights Manager - Feb 2022.pdf (PDF, 84KB)
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