Customer Billing Specialist at New Zealand Post, Wellington

Mō tēnei tūranga mahi | About this role

Customer Billing Specialist

• Join a team with a reputation for doing great things
• Flex your customer service skills in a high performing environment
• Wellington Central based

Kōrero mō te tūranga - About the role

Our Finance Operations team incorporates Customer Billing, Credit Control and Accounts Payable & Purchasing. This multi-functional group has responsibility for providing efficient and cost-effective billing, invoicing, and payment support services to meet the needs of internal and external customers for NZ Post.

In this busy and varied role, you'll be responsible for supporting customer billing activities and helping resolve billing queries and adjustments, efficiently and effectively, ensuring that all billing information our customers receive is accurate and arrives in a timely manner to enable prompt payment. You'll play an important role in supporting a positive and seamless experience for both internal and external customers.

There will be opportunities to contribute to process improvements and projects, including identifying and supporting initiatives that enhance billing accuracy and efficiency. As part of the wider Group Finance team you'll be expected to work collaboratively and, at times, with the flexibility to pick up the work of other roles within the team to achieve team objectives. A vital part of this role is to work closely with the Credit Control team to meet our key objectives and targets.

Mōu - About you

You'll have a passion for delivering exceptional customer service, including a strong phone manner, excellent attention to detail and a team focused approach. Experience in Accounts Receivable or Customer Billing would be an advantage, but is not essential.

You'll combine this with:

• Excellent written and verbal communication skills
• Ability to work to deadlines and under pressure
• A proactive nature and the ability to quickly pick up new tasks and systems
• Comfortable using a variety of systems and processes
• Experience working in a large or complex organisation with a strong customer focus

He Aha Te Pai - What you'll love about us! 

We're passionate about our commitment to deliver the best for Aotearoa - to help businesses thrive, and to deliver what Kiwis care about.  Our permanent employees enjoy a variety of benefits including:

• Special rates on fantastic holiday home accommodation around New Zealand
• Retail shopping discounts with our partners
• An Employee Assistance programme to support you when you need it
• Plus more!!

Mō te Tukurau Aotearoa - About NZ Post

Ever wondered about the magic behind parcel delivery? It's a tale of teamwork, cutting-edge and data-led technology, and some truly awesome people. All united by one mission - to deliver for New Zealand. We've been connecting New Zealanders for over 180 years. From delivering food and medicine to the latest tech and treasured heirlooms, we're proud to keep Aotearoa moving.

Ready to be a part of that story?

Hiahia? - Interested? Come and join the whanau!

Please download the JD on the NZ Post Careers page.  If you require additional information, please contact Harriet McKenzie (Talent Partner) on 04 281 1239

Applications for this position close on Wednesday 29 July 2026.

Due to the fast-paced nature of NZ Post, our vacancy close dates may be subject to change, so don't delay and make sure you apply as soon as possible.  

All successful applicants will be required to provide proof of their eligibility to work in New Zealand and will be subject to a security check and reference checks. Some of our roles may also require a credit check and/or a drug test. 

There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values.