IS Operations Centre Analyst at New Zealand Customs Service, Wellington

Mō tēnei tūranga mahi | About this role

We are looking for an Operations Centre Analyst to join the Information Services team. This opportunity reports to the IS Operations Centre Manager, is a permanent full-time role and will be based in our Wellington Customhouse.

At Customs, we're always looking to ensure that the products and services we provide to our customers are delivered with minimal interruption. As such, Customs has a dedicated team that provides consolidated monitoring and alerting across all products as well as incident and problem management services. These services are provided as an aggregated service on top of the capabilities that are developed and delivered by each of the individual Information Service Towers.

The primary function of this role is to provide operations analyst services to IS product teams to ensure that they can deliver the operational support that aligns within their respective product SLAs. The main focus will be the creation of monitoring dashboards and supporting alerting services in collaboration with the IS product teams, reporting of service desk and system performance metrics, and incident and problem coordination, communication, tracking, and escalation services. 

To be successful as an IS Operations Centre Analyst, the appointee requires the following knowledge, skills and experience: 

• Experience working with monitoring and alerting toolsets (eg Elastic, Grafana, Azure);
• Analytical mindset when working with application and system logs to create visualizations and dashboards.
• Knowledge or experience with the ITIL Framework, specifically Incident, Problem and Change Management.
• Exceptional written and verbal communication skills.
• Knowledge or experience with agile methodologies, Kanban etc.
• Someone with the right attitude, someone who wants to be part of a great team, who is keen to learn and enjoys having input.

• A good understanding of efficient IT operational reporting practices using the O365 Suite (MS Word, MS Excel, MS PowerPoint).

• Experience with SQL would be advantageous.

To Apply:

To join Customs in any role you must be a New Zealand citizen or NZ permanent resident* and be able to obtain and retain Confidential security clearance.

(*) A New Zealand Citizen or New Zealand Permanent Resident who has resided continuously in New Zealand for the last 5 years and resides in NZ at time of application;

OR a New Zealand Citizen or New Zealand Permanent Resident who has resided in New Zealand for the last 5 years and resides in NZ at time of application, but may have been absent from New Zealand for periods of six or more months within the past five years, preferably in one or more of the following countries: either Australia, Canada, UK or the USA. You will be required to provide overseas police certificates for these periods spent outside of New Zealand.

To express your interest on line please apply now by submitting a CV and Cover Letter that demonstrates your ability to meet the competencies required for the role as outlined in the position description. If you have any questions about the role please contact Ben Godfrey at ben.godfrey@customs.govt.nz or Suzanne Leahy at suzanne.leahy@customs.govt.nz 

Applications close 11pm, Sunday 5th February 2023.

New Zealand Customs Service | Te Mana Ārai o Aotearoa is a member of Diversity Works New Zealand and is committed to developing a diverse workforce and an inclusive workplace. We provide equal employment opportunities and welcome applications from everyone who can meet the requirements of the role.

Our Benefits

• Learning and development opportunities
• Free in-house gym access (Wellington)
• Flexible working arrangements.