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Senior Service Performance Analyst - Operations - Wellington (62317)

Accident Compensation Corporation
Job Category:
Wellington - Wellington
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
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Employer Website:

Job Description

  • Do you enjoy informing strategic and operational decisions?
  • Are you driven to improve the customer experience?
  • Are you an analytical guru who naturally identifies trends?

We're working to transform ACC into an organisation that puts our customers at the heart of everything we do. The Business Customer Service Delivery Group (BCSD) is delivering a range of improvements that will make it easier for businesses to deal with ACC.

About the role:

The Senior Service Performance Analyst is a newly created position to best support our transformation and ensure we are fit for the future. The role is responsible for actively monitoring the end to end service for business customers and working closely with delivery areas to highlight opportunity and improvement.

This is a partnering role where you will be working with internal customers to develop customised analytical solutions as well as identifying relevant trends and patterns. You will be summarising key information and insights to information strategy setting discussions and presenting information where required.

What we're looking for:

Put simply, we re looking for someone who is great with analytics who can think strategically and influence at a senior level. You will become the champion of reporting who will be able to influence strategic and operational decisions and present multiple stands of information to various stakeholders.

Ideally for this role you will have monitored and managed end to end service propositions in a large complex organisation. You will utilise your naturally strong analytical skills identifying trends and rellationships in data using appropriate analytical techniques. Assimilating complex information and providing a quick concise summary either verbally or written comes second nature to you.

How to Apply

We're big on career development at ACC, and we'd love to see how far you can climb with us. In fact we think you'll be surprised at all that's waiting for you here.

For further information please contact Amber Hawthorn on - To view the role description please click 'apply for this job' and see attached in the advertisement.

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