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Case Coordinator - Operations - Christchurch (006018)

Accident Compensation Corporation
Job Category:
Canterbury - Christchurch
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
File Attachment:
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Employer Website:

Job Description

  • 2 Permanent
  • 1 Fixed term opportunity (six months)
  • Applications close Monday 15th January 2018

Do you want to join a successful team in helping support injured New Zealanders by minimising the impact of injury and assisting them back to work or independence? If you're keen on a challenging and rewarding career, join us in one of our Short Term Claims Centres based in Christchurch.

More about the role:

Case Coordinators provide support to our clients who have suffered the type of injury that will slow them down a bit, but not for too long Case Coordinators work ensuring people's needs are determined accurately and they receive support in a timely manner. The workflow for a Case Coordinator is fast paced and you will be working with a variety of people and situations. Each day is different. You will be faced with the challenge of utilising your knowledge and networks to produce the best possible outcome for all involved. You will be pivotal in ensuring ACC are providing effective solutions to our clients. Case Coordinators work standard business hours, Monday to Friday and assist our clients with all aspects of their claim.

The role requires a genuine desire to provide the very best service and attitude towards our clients whilst demonstrating empathy, resilience and flexibility to minimise the impact of injury in the journey back to work and independence.

What we look for:

  • Great interpersonal skills and ability to engage with clients, employers, treatment and service providers over the phone
  • Ability to be self-managing and to rigorously plan and organise work to ensure that time frames are met or exceeded.
  • Excellent keyboard skills and computer literacy
  • Ability to communicate effectively in writing
  • Proven negotiation and conflict resolution skills
  • Good decision making skills and the desire and ability to communicate this to our client
  • Energy, enthusiasm, motivation and a great attitude towards our clients and colleagues alike
  • Knowledge of the health sector and rehabilitation advantageous but not essential

This role is office based and involves liaising with clients via telephone and email, therefore it's important that you're comfortable working in an office environment with a high level of administration and communication via telephone. You could be a person who has worked in fast paced customer service or administration roles and you're now ready for the next level. You could also be a person with experience in end to end management and now want to really take ownership of your own caseload.

What we can offer:

The Case Coordinator role offers a unique opportunity where you will work for an organisation where your contribution is appreciated and recognised. Case Coordinators have a high level of satisfaction through making a positive difference in people's lives. We offer full training and value staff through on-going development and support. ACC has a number of other benefits available to staff so what are you waiting for?

The base salary for this role is $57,082. The job is 8 hours per day, Monday to Friday, worked between 8am and 6pm.

Apply online now and in your cover letter tell us what makes you the obvious choice for this role.


To view the position description please click here.

For further information, please refer to our careers website by clicking the 'apply now' button.

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