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Continuous Improvement Manager - Wellington (02818)

Accident Compensation Corporation
Job Category:
Wellington - Wellington
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
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Job Description

Are you motivated and experienced in designing great customer experiences, services and processes?

Do believe in the power of cultivating a culture of continuous improvement?

Are you a passionate leader that can grow and develop high performers?

Can you build great relationships and influence key stakeholders?

Do you have experience working within a large, complex project environment?

Do you want to contribute to real change and make a meaningful difference to New Zealanders?

Role closes Tuesday 23 January 2018

About the organisation and team

ACC is a unique organisation - there's no other place with the same purpose in New Zealand, or anywhere else in the world! The purpose of the Business Process Management (BPM) team at ACC is to lead ACC s continuous improvement culture. We achieve this by providing continuous improvement coaching and support for leaders and by having members of the BPM team embedded in all of ACC s large change programmes with responsibility for designing and capturing efficient and effective processes that better meet the needs of ACC s customers.

About the role

ACC is currently undergoing a significant business transformation, focusing on how we can build trust and confidence and improve the level of customer service we provide to New Zealanders. This is an exciting time for us. The BPM team play a vital role in this transformation; designing the customer experience, services and processes in a way that ensures solutions work end to end and meet the strategic dirrection and desired outcomes of the initiatives.ᅡᅠ

The Continuous Improvement Manager (Client) has two key areas of responsibility:

ᅡ아ᅠᅡᅠᅡᅠᅡᅠTo lead, grow and develop a team of BPM practitioners to high performance

ᅡ아ᅠᅡᅠᅡᅠᅡᅠTo manage our internal stakeholder relationships and delivery of work that will improve our injured clients¬タル outcomes and experience.

Your team will be a group of practitioners with strengths in design, improvement and continuous improvement coaching skillsets.ᅡᅠ We work in a matrix reporting environment which means it¬タルs important that you can foster and maintain a close and collaborative relationship with your peers and recognise teamwork will be the key to your success.

This role will largely be involved in the design and delivery of solutions to significant business problems and often you and your team will be providing the process design thought leadership and expertise as part of a larger project team.ᅡᅠ We¬タルll expect you to bring your growth mind-set, be prepared to work collaboratively to innovate, and to challenge the status quo to ensure the customer experience is kept at the forefront of design.ᅡᅠ The programme of work ahead is large and complex, and experience working across business, software and digital projects, and in design sprints, agile development and delivery and change management would be an advantage.

You¬タルll know how to coach your team to plan their work to deliver to the outcomes of a project, and work well with your peers to identify dependencies, synergies and negotiate priorities across a large programme of work.ᅡᅠ Building relationships at all levels will be critical to your success.ᅡᅠ You¬タルll need to have a proven ability to influence buy in, communicate value and stories of success and to drive real outcomes for your customer.

How to Apply:

For further information please contact Amber Hawthorn on - To view the role description please click 'apply for this job' and refer to this in the advertisement.


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