Operations Advisor - Wellington at Ara Poutama Aotearoa (Department of Corrections), Wellington (Te Whanganui a Tara)

Mō tēnei tūranga mahi | About this role

• Positions available in Wellington - Upper Hutt
• Kick start your career in Ara Poutama, Department of Corrections
• 24/7 shift work 

Would you like to work with dedicated people, be trained to work with exciting tracking technology and play a part in keeping our communities safe?

If yes, this is the job for you! And this is a fantastic opportunity to kick-start your career in the Department of Corrections.

Mō te tūnga | About the role

Our Operations Advisers are part of a team who are responsible for providing electronic monitoring services 24/7 to 6,000 defendants and offenders in New Zealand, using contact centre platforms and GPS technology.

The environment is fast paced, and energetic and our tight-knit teams are busy, focused and committed to keeping the community safe. 

Please note: This role is shift work and our teams are required to work 24/7. You will be on a rotating roster - please refer to the attached Job Description, which includes an example of what your roster could look like.

Ngā pūkenga me ngā wheako | Skills and experience

In this role, no two days are the same. To be successful in this role you will have:

• Experience communicating over the phone/email with people from different backgrounds
• Great critical thinking, and problem solving with sound judgement
• Strong computer literacy skills and the ability to multi-task
• Resilience when dealing with challenging situations
• Openness to change, with a ‘can do' attitude
• High integrity and professionalism
• An ability to work from home if/when required for business continuity purposes

Ngā painga | The benefits

The midpoint of the salary range is $75,762 per annum and the full range (85%-120%) is $69,205 - $81,098 per annum. Appointment and remuneration will reflect skills and experience relevant to the role. Those new to the role will begin on the starting salary of $69,205.

• In addition to your salary, you will receive a shift allowance of $2,000 per annum
• You will receive a paid 30-minute lunch break, where in other organisations your lunch breaks are unpaid
• You could have better work-life balance! Each week your total working hours can differ; ranging from 28.5 to 47.5-hours, however, you will always be paid for 40-hours (see the roster attached to this advert)
• You will get 4-weeks annual leave entitlement and 5-weeks after a year's employment
• Due to the shift work aspect of this role, you end up with approximately 160 days off a year - where other organisations offer 104-days off a year
• You will receive an extensive 6-weeks upfront multi-media training, which includes live work simulations, reflection sessions, knowledge assessments, and an opportunity to do live work whilst being supported
• You can expect a sense of satisfaction that comes from making an important contribution towards managing the people in our care and keeping our community safe.

Mō mātou | About us

Join Ara Poutama Aotearoa - Department of Corrections, where your work will contribute to improving public safety, reducing re-offending, and address the overrepresentation of Māori in correctional facilities. As a values-led organisation, we use the principles of rangatira (leadership), manaaki (respect), wairua (spirituality), kaitiaki (guardianship), and whānau (relationships) to guide our work and achieve the goals of our Hōkai Rangi strategy.

We value inclusion and diversity in our workforce, and as a Public Service organisation we are committed to building a workforce that reflects the public we serve. We strive to make our recruitment process fair, and we encourage you to discuss reasonable accommodations with us if required.

Tono ināianei | Apply Now

To submit an application and view the position description, click the apply link. All applications must be submitted through our careers site to ensure transparency – applications received via email will not be considered.

When applying, submit a tailored CV and a cover letter describing your motivation for joining the department highlighting relevant skills and experience and the alignment to our work.

Applications close on: Sunday 15^th February, 2026

(Note: applications will be reviewed and processed whilst the advert is live - you can expect to hear from us within 10 working days after your initial application).

If you have any questions or want to learn more about a career with us, contact jess.escott@corrections.govt.nz, or visit careers.corrections.govt.nz.