Administration Support Officer at Ara Poutama Aotearoa (Department of Corrections), Auckland (Tāmaki Makaurau)

Mō tēnei tūranga mahi | About this role

Administration Support Officer (Custodial Systems Team) Mt Eden Corrections Facility (MECF) Full-Time | Permanent 

• Meaningful work
• Supportive team environment
• Professional development opportunities

 Mō te tūnga | About the role

An exciting opportunity has become available for an organised, professional, and customer-focused Administration Support Officer to join the Custodial Systems Team at Mt Eden Corrections Facility (MECF).

The Custodial Systems Team plays a critical role in maintaining the integrity of prisoner information and supporting operational decision-making across the prison. As an Administration Support Officer, you will provide high-quality administrative support to ensure the accurate management of custodial records, sentence documentation, warrants, and related information systems. This is a varied and rewarding role where attention to detail, confidentiality, and the ability to work effectively in a busy custodial environment are essential.

Key Responsibilities

• Providing administrative support to the Custodial Systems Team.
• Maintaining accurate prisoner records and information management systems.
• Processing warrants, court documentation, sentence calculations, and custodial records.
• Preparing reports, correspondence, and documentation within required timeframes.
• Managing team email inboxes and allocating workflow tasks.
• Completing data entry and quality assurance activities.
• Coordinating meetings and providing minute-taking support where required.
• Responding to information requests and enquiries from internal stakeholders.
• Supporting operational managers and staff with administrative processes.
• Maintaining confidentiality and ensuring compliance with organisational policies and procedures.

 Mōu | About you

To be successful in this role, you will bring: Proven experience in an administration or business support role. Excellent organisational skills and attention to detail. Strong written and verbal communication skills. Sound knowledge of Microsoft Office applications, including Outlook, Word, Excel and Teams. The ability to learn and work confidently across multiple information systems. Strong relationship management and customer service skills. The ability to prioritise workloads and meet competing deadlines. A proactive, solutions-focused approach and willingness to learn. Resilience and professionalism when working in a custodial environment. Previous experience within a government, justice, records management or operational environment would be advantageous but is not essential.

Ngā painga | The benefits

Permanent full-time position. Monday to Friday working hours. Opportunities for professional development and career growth. Supportive, collaborative team environment. Meaningful work contributing to safer communities across Aotearoa. Salary: $65,000 - $68,000 per annum, dependent on skills and experience.

Mō mātou | About us

Ara Poutama Aotearoa is committed to improving public safety and reducing reoffending. Every day, our people work together to make a positive difference for individuals, whanau and communities across New Zealand. Guided by our values of Rangatira, Manaaki, Wairua, Kaitiaki and Whanau, we strive to achieve better outcomes and create safer communities.

We value inclusion and diversity in our workforce, and as a Public Service organisation we are committed to building a workforce that reflects the public we serve. We strive to make our recruitment process fair, and we encourage you to discuss reasonable accommodations with us if required.

 Tono ināianei | Apply Now

To apply, please submit: A current CV; and cover letter outlining your suitability for the role and what you would bring to the Custodial Systems Team. Applications must be submitted through the Department of Corrections Careers Site. Applications close: 11.00pm, Sunday 18th October

To submit an application and view the position description, click the apply link. All applications must be submitted through our careers site to ensure transparency – applications received via email will not be considered.

If you have any questions or want to learn more about a career with us visit careers.corrections.govt.nz.