Operations Lead - Resident Doctors Support Services at Te Whatu Ora, All Locations

Mō tēnei tūranga mahi | About this role

• Aotearoa – all Health NZ locations
• Permanent, full time

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is dedicated to serving all New Zealanders. Through integration and collaboration, we're building a health system underpinned by partnership, equity, sustainability, whānau-centred care, and excellence.

About the Service

We know that when Resident Doctors (RMOs) are well-supported in their training, education and employment they are better able to meet the diverse needs of their patients and contribute positively to the overall health and well-being of their communities. 

Join our Resident Doctors Support Service (RDSS) team where you will have the opportunity to make a difference to the future medical workforce of Health NZ – our RMOs.

Our team is working to achieve the vision for our RMOs – “to support the efficient delivery of a well, well trained medical workforce for today and into the future”. Our small national team is supported with a strong network of local RMO units who deliver support services to the RMOs in our health system.

About the Role

The Operations Lead works with the local RMO unit managers to develop and implement nationally consistent services, policies and processes and identify areas for improvement and efficiency to actively support and contribute to the achievement of the vision for RMO support – “to support the efficient delivery of a well, well trained medical workforce for today and into the future”.

The Operations Lead will be responsible for the supporting interconnectedness, and coordination of local RMO units to ensure the continuous improvement of the experience for Resident Doctors and their wellbeing.

The Operations Lead will lead building and enhancing the overall capability of the support service, including supporting onboarding/orientation and career development, to ensure quality and consistency of services, advice, and practices.

Skills & Experience

• Experience working in complex healthcare operational settings, preference for experience managing RMO operations – minimum 7 years.
• Experience in advocating change and leading people in a changing and complex environment.
• Knowledge of Resident Doctor or Medical workforce environment, training, and employment settings.
• Experience developing options and provide advice, particularly in complex or contentious policy, specialist, or technical projects.
• Demonstrates willingness, and ability, to build constructive/effective relationships with stakeholders to develop a sound understanding of their operational environment and context.

About you

• Competency with te ao Māori, tikanga, and te reo Māori or a commitment to starting your journey and taking ownership of your learning and growth
• Experience in projects / initiatives which give effect to Te Tiriti principals and frameworks, and the application of Mātauranga Māori and Kaupapa Māori approaches, particularly as they apply in healthcare settings.

Working for Health New Zealand

Health New Zealand | Te Whatu Ora is ‘the weaving of wellness'. We're dedicated to ensuring excellent healthcare for the people of Aotearoa/New Zealand. The Equity Work Programme at Health NZ focuses on helping everyone in the health system think about equity when they do their work. It also promotes the cultural change needed for the whole system to reach equity in health outcomes.

Our people are at the heart of everything we do. Health New Zealand are committed to being good employers and honouring our equal employment opportunity obligations.

Our commitment to equity, diversity and inclusion

• We want to see the real you in your application and welcome the real you on board if you come and work with us. Skills are gained across many areas of our life, not just in formal employment. If you can demonstrate the skills listed in the ad, but the experience was gained through whānau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your cover letter.
• We particularly welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To view the position description and/or apply for the role please click “apply now.”  All applications must be submitted through our online careers portal before 11:59pm on Sunday, 5 January 2025. If you have any questions about the role, please contact Matt Kelly at matt.kelly@tewhatuora.govt.nz

Please note, we will be reviewing applications when received and may proceed with the recruitment process, before the closing date of this advert.