Technical Support Analyst at Te Whatu Ora, All Locations

Mō tēnei tūranga mahi | About this role

• Join a collaborative Digital Services team focused on innovation, learning, and service excellence
• Play a key role supporting critical digital systems that enable healthcare delivery nationwide
• Work from where you are in NZ| Permanent, full-time role

Health New Zealand | Te Whatu Ora is the country's largest employer, delivering universal public healthcare to more than five million New Zealanders.

We provide essential hospital, specialist, and community health services across 80+ locations – from large urban centres to rural towns and remote communities.

Our goal is to improve health outcomes for all New Zealanders by delivering equitable, accessible, and innovative care.

About the Role

We are looking for a Technical Support Analyst to join out PAS (Patient Administration Systems) team within the Hospital and Campus Management portfolio.

In this role you will support all our PAS, PMS and related applications used across the Central Region of Health New Zealand. 

As a Technical Support Analyst, you will provide frontline technical support, troubleshooting, system maintenance and upgrades for key business applications and systems within our Digital Services team. Working closely with the Digital Applications & Products teams, Team Leads, vendors and business stakeholders, you'll play a vital role in ensuring timely issue resolution, system stability, high-quality user support and ensuring our applications remain reliable, secure, and fit for purpose. You'll also develop a deeper understanding of system integrations, technical architecture, and application behaviour, working closely with development and engineering teams to investigate complex technical issues and support ongoing improvements.

This role offers a great opportunity to build your technical capability while contributing to knowledge sharing, documentation, and continuous improvement initiatives that enhance service delivery across Health NZ.

In this role, you will:

• Troubleshoot application and system issues to ensure reliable performance
• Provide first-line technical support, logging, classifying, and resolving incidents and service requests
• Perform routine system maintenance and contribute to continuous improvement initiatives
• Deliver high-quality user support and guidance across a range of applications and platforms
• Work closely with product, development, and delivery teams to resolve complex issues
• Contribute to documentation, knowledge sharing, and process improvements
• Follow information security, health and safety, and compliance requirements
• Support national digital initiatives and service improvement programmes

From time to time, you may be required to work outside normal hours, participate in on-call rosters, or support major incidents and project go-lives.

About the Team / Service / Location

The Digital Applications & Products group sits within Digital Services and plays a critical role in ensuring Health NZ's systems remain stable, secure, and effective.

Our teams support clinicians, hospitals, and operational services nationwide, helping ensure kaimahi remain connected and supported through reliable digital solutions. You'll join a collaborative, supportive environment that values learning, teamwork, and continuous improvement.

About You

You're a proactive and customer-focused technical support professional who enjoys solving problems and helping others. You thrive in a fast-paced environment, communicate clearly, and take pride in delivering high-quality service.

You will bring:

• 3–5 years' experience in a technical support or IT support role
• Strong troubleshooting and analytical problem-solving skills
• Experience supporting a range of hardware, software, and operating systems
• Experience using service management systems such as ServiceNow or Jira Service Management
• Strong communication and interpersonal skills
• A customer-first mindset and a commitment to service excellence
• A relevant tertiary qualification and/or IT certification (e.g. CompTIA A+)
• Experience working in the health sector (desirable)
• A demonstrated understanding of Te Tiriti o Waitangi and a commitment to equitable health outcomes

Working for Health New Zealand

Health New Zealand | Te Whatu Ora is committed to delivering excellent healthcare for all New Zealanders. We embrace diversity and inclusion so that our workforce reflects the communities we serve. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To apply, please click “Apply now.”

All applications must be submitted through our online careers portal by 11:59PM on Wednesday, 19^th August.

If you have any questions about the role, please contact Ash Mohan at ash.mohan@tewhatuora.govt.nz

Whilst Health New Zealand is undergoing change, affected employees will be given preference and priority for this position.