Senior UX Designer, Sector Digital Channels, Data and Digital at Te Whatu Ora, All Locations

Mō tēnei tūranga mahi | About this role

Join Te Whatu Ora at a key time of change where you will meaningfully contribute to our kaupapa of creating a more equitable, accessible, cohesive and people-centred health system. This is mahi that will improve the health and wellbeing of everyone in Aotearoa, and we've got an opportunity for you to be part of it.

Te whiwhinga mahi | The Opportunity

The Senior UX Design role will be pivotal in helping design and deliver the best possible experiences for health consumers and whānau. This is a high-profile opportunity due to the responsibilities of this role in supporting nationally significant products and services, and in supporting and influencing key stakeholders within Te Whatu Ora and the wider health system.

Our Sector Digital Channels team is the driving force behind change in our nationally enabled services. We're on a mission to create cost-effective and sustainable digital solutions that revolutionize accessibility. From user-friendly digital self-service options to seamless integration and automation, we're here to make life easier for the workforce, health consumers and whānau. We take pride in managing, delivering, and providing unwavering support for all our national external services. From Te Whatu Ora to Te Aka Whai Ora and Manatū Hauora, we've got our fingers on the pulse of it all.

Design and Channels are responsible for the design and delivery of our consumer facing digital products used by a wide range of consumers and whānau across Aotearoa. We aspire to create products that are accessible to the broadest consumer audience and that our services are consistent across the channels we provide to support equitable access. Our Design Practice champions the needs of health consumers and whānau, utilising human-centred design practices to recommend solutions that deliver an equitable, efficient and best possible consumer experience across our available service channels.

Mōu | About you

AS a Senior UX Designer you will be pivotal in facilitating or leading the creation of interactions and experiences, which when exposed by our self-service interfaces will enable consumers to complete the tasks that are an inherent part of engaging with our products and services. You'll be obsessed with ensuring those interactions and experiences are designed to maximise success whilst minimising the amount of effort required.

You'll be someone driven to do great work, you'll care as much about the big picture as you do the details. With the kind of attitude that will make you a valued member of the Design Practice. You'll be someone that's easy to get on with, adaptable, and bring wairuatanga, the ability to work with heart, and whanaungatanga to work as a team for the greater good.   

You will also be proactive and pragmatic and thrive at working with key stakeholders to identify solutions to problems which maximise team efficiency. You will be action oriented and energised by the opportunity to problem solve and present solutions that meet the needs of all, within a complex, dynamic environment. A team player you will work collaboratively with peers to gain and maintain trust with your peers to create solutions which deliver the optimal balance of business and consumer needs. You will effectively manage your own work responsibilities, to identify work / project requirements, to contribute to business plans, to plan, prioritise and organise work to deliver on key objectives across the breadth of the role.

Ngā pūkenga me ngā wheako | Skills and experience

• A minimum of 7 years' experience in UX Design or related roles, within large organisations across the public or private sector. Working knowledge of the health sector and government (previous experience desirable).
• UX Design – an excellent understanding of the fundamentals of UX Design and how the discipline is used to create business and customer value.
• Discipline application – demonstrates knowledge of appropriate human-centred tools and techniques to elicit understanding, communicate progress, create and validate solutions (e.g. Jobs-To-Be-Done theory, interaction mapping, usability and accessibility testing).
• Pae Ora and Te Tiriti o Waitangi – can evidence an understanding of Pae Ora (Healthy Futures) Act 2022, the significance, and obligations of Te Tiriti o Waitangi, including how to give effect to these expectations in a meaningful way, and the commitments to equity and priorities of Wai2575. Have an appreciation of cross-cultural matters, including knowledge of tikanga Māori (or a willingness to learn).
• Communication & relationship effectiveness – you demonstrate effective communication and interpersonal skills, including the ability to write and present in a clear, persuasive, and impactful way, to influence others to embrace change, and to develop, unify and maintain strong internal and external relationships essential for achieving sustainable outcomes.

Ka kawea e koe | You will bring:

• A commitment to being a good Te Tiriti partner in all your actions. This includes an understanding of the significance of and obligations under Te Tiriti o Waitangi, and the ability to apply Te Tiriti principles in a meaningful way in this role
• Competency with te ao Māori, tikanga, and te reo Māori or a commitment to starting your journey and taking ownership of your learning and growth

Ko te mahi e tika ana mō te ao hurihuri nei | Work that suits today's ever-changing world

Te Whatu Ora supports flexible and hybrid working for our kaimahi. In roles that don't require an in-person element, we encourage you to ‘work from where you are.' We want our national teams to be made up of diverse people from across the motu, just like our health system.

Tō mātou whakahaere ki te tika, te rerekētanga, me te whai wāhi mai | Our commitment to equity, diversity and inclusion

Our name, Te Whatu Ora, means ‘the weaving of wellness'. Whatu is the combining together of people, resources, organisations, thoughts and actions for the betterment and wellbeing of all. Whatu is also a direct reference to the pupil of the eye, and the vision required of the new entity and system.

At Te Whatu Ora we acknowledge and respect our people's diversity and spiritual needs, ensuring a safe workplace that is a whānau orientated and supportive environment. We are working towards a system that better meets the complex demands of a growing population, addresses the persistent inequalities experienced by Māori and ensures greater access, experience and outcomes for those traditionally not well served by the system – Māori, Pacific and Disabled People.

Tō tūranga i roto i Te Whatu Ora | Your place in Te Whatu Ora

When you join us, you become part of transforming the health system. This is a once in a life-time change, that will touch the lives of everyone in Aotearoa, and future generations. We want to see the real you in your application and welcome the real you on board if you come and work with us. Skills are gained across many areas of our life, not just in formal employment. If you can demonstrate the skills listed in the ad, but the experience was gained through whānau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your cover letter.

We particularly welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

Me pēhea te tuku tono | How to apply

To view the position description and/or apply for the role (by submitting your cover letter and CV), please click “APPLY NOW.”  For tracking and reporting purposes, all applications must be submitted through our online career portal. If you have any questions about the role, please feel free to contact Bella at careers@health.govt.nz