Rostering Training Specialist at Te Whatu Ora, Auckland

Mō tēnei tūranga mahi | About this role

Multi-site: Auckland, Counties Manukau and North Shore | Full-time, Fixed Term 9 months

Health New Zealand | Te Whatu Ora is the country's largest employer, delivering healthcare services to more than 5 million New Zealanders.

We provide essential hospital, specialist, and community health services across 80+ locations, from large urban centres to rural towns and remote communities.

Our goal is to improve health outcomes for all New Zealanders by delivering equitable, accessible, and innovative care.

About the Role

We are seeking a Rostering Training Specialist to join the EZCall Theatre Rostering implementation project for a fixed term of 9 months. This is a hands-on, in-person, multi-site role supporting theatre teams across Auckland, Counties Manukau and North Shore as they prepare for and adopt EZCall a module alongside Mahi ē Taea which is (UKG Pro WFM).

The role combines discovery, change management, training design and delivery, implementation support, and service delivery. You will work with theatre managers, roster creators, clinical leaders, project team members and support services to understand current rostering practices, identify learning and process needs, and translate these into practical training and adoption solutions.

You will develop and deliver role-based learning, facilitate workshops and demonstrations, create clear user guides and quick-reference resources, support testing and readiness activities, and provide floor-walking and go-live support. You will also capture feedback, monitor recurring issues, and help transition knowledge and support arrangements into business as usual.

The successful candidate will need to be a strong advocate for this change, actively promoting benefits and helping build confidence among users to support them through the transition.

Key Responsibilities

• Lead training discovery across theatre services, including stakeholder interviews, workflow observation, process mapping and training needs analysis.
• Design and deliver role-based training for roster creators, managers, administrators and other end users across multiple sites.
• Develop practical learning resources, including facilitator guides, eLearning content, user guides, quick-reference sheets, scenarios and FAQs.
• Support change impact assessments, stakeholder engagement, communications, readiness planning and adoption activities.
• Work with subject matter experts to translate theatre rostering requirements and EZCall functionality into clear, accurate learning content.
• Contribute to system demonstrations, user acceptance testing, scenario validation, defect triage and confirmation of training impacts.
• Provide responsive service delivery during implementation, including floor-walking, drop-in sessions, issue escalation and post-go-live support.
• Maintain training records, attendance, evaluation results, feedback themes and continuous improvement actions.
• Support handover to operational teams by establishing sustainable resources, support pathways and knowledge transfer.
• Further Details in the Position Description

About the Team / Service / Location

This role supports the Northern Region EZCall Theatre Rostering implementation and will work across Auckland, Counties Manukau and North Shore sites. Regular travel between sites is an essential part of the role, with work undertaken in partnership with theatre services, the project team, regional rostering, digital, payroll and People & Culture stakeholders.

About You

You are an engaging, organised and customer-focused training specialist who can work confidently in complex clinical and operational environments. You are comfortable moving between discovery, facilitation, change activity and hands-on implementation support, and you build credibility by listening carefully and turning complex system processes into practical guidance.

You will bring:

• At least 3 years' experience in systems training, workforce systems, rostering, health operations, change delivery or a related field, and/or a relevant qualification.
• Demonstrated experience designing and delivering training for a system implementation or significant process change.
• Strong facilitation, presentation and coaching skills, with an understanding of adult learning principles and different learning needs.
• Experience in discovery, training needs analysis, workflow mapping and translating requirements into learning solutions.
• Practical change management capability, including stakeholder engagement, impact assessment, readiness and adoption support.
• Strong service delivery skills, with the ability to respond to operational issues, manage priorities and support users through go live.
• Excellent written communication and the ability to create clear, accurate and accessible training materials.
• Confidence working with clinical leaders, managers, roster creators, project teams and technical specialists across multiple locations.
• Strong Microsoft skills and confidence learning and demonstrating complex digital systems.
• A collaborative, adaptable approach, sound judgement, attention to detail and a commitment to continuous improvement.

Experience with theatre rostering, EZCall, UKG Pro WFM, UKG Dimensions, Kronos Workforce Central, healthcare workforce systems, user acceptance testing or implementation projects would be advantageous.

Working for Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and serve our community. We welcome applications from our diverse Māori, Pacific, disabled and rainbow communities.

How to Apply

To apply, please click “apply now”. All applications must be submitted through our online careers portal by Wednesday 18th November 2026

If you have any questions about the role, please contact Cheruska Pillay at Cheruska.Pillay@tewhatuora.govt.nz.