Rostering Business Analyst at Te Whatu Ora, Auckland

Mō tēnei tūranga mahi | About this role

Auckland Multi Site | Full-time, Fixed Term 9 months

Health New Zealand | Te Whatu Ora is the country's largest employer, delivering healthcare services to more than 5 million New Zealanders.

We provide essential hospital, specialist, and community health services across 80+ locations, from large urban centres to rural towns and remote communities.

Our goal is to improve health outcomes for all New Zealanders by delivering equitable, accessible, and innovative care.

About the Role

We are looking for an experienced Business Analyst to join our EZCall Rostering Project Team, supporting the implementation of EZCall as an add-on module to Mahi ē Taea (UKG Pro WFM).

You will work on site with clinical, operational, technical and project stakeholders to understand rostering requirements and translate them into practical system and process solutions.

Key responsibilities include:

• Gathering and documenting business and functional requirements
• Facilitating stakeholder workshops
• Mapping current and future-state rostering processes
• Identifying gaps, risks, impacts and dependencies
• Supporting system configuration requirements and business readiness
• Developing UAT scenarios, acceptance criteria and expected outcomes
• Supporting implementation and transition into business as usual
• Identifying opportunities for process improvement

About the Team/Service/Location

This role sits within People and Culture, Payroll, and reports to the Regional Rostering System Delivery Manager - Northern. You will work closely with, BAU team, Payroll, Reporting and AskHR teams, and the wider People & Culture function.

About You

You are a customer-focused and will bring strong Business Analysis experience, excellent stakeholder engagement and process-mapping skills, and experience supporting complex system implementations.

Experience with UKG Pro WFM, UKG Dimensions, Kronos Workforce Central, EZCall or similar workforce management/rostering systems would be advantageous, particularly within a healthcare, workforce management or payroll environment.

If you enjoy turning complex operational requirements into practical solutions and want to contribute to improving Theatre and Medical staff rostering and the way technology supports business processes across Health New Zealand, we would love to hear from you.

You will bring:

• A relevant graduate and/or post-graduate qualification.
• Experience in implementing Te Tiriti o Waitangi in action.
• Business Analysis qualification or experience
• Experience in implementing new processes
• Excellent verbal and written communication skills
• Ability to work effectively with senior management including the confidence to work through issues
• Strong customer service skills plus strong computer literacy
• Analytical and problem-solving skills
• A commitment to continuous improvement and delivering positive outcomes for users
• Demonstrate a strong drive to deliver and take personal responsibility.
• Demonstrate self-awareness of your impact on people and invests in your own leadership practice to continuously grow and improve.
• Demonstrate the highest standards of personal, professional and institutional behaviour through commitment, loyalty and integrity.

Working for Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To apply please click “apply now.” All applications must be submitted through our online careers portal by Wednesday 25th November 2026

If you have any questions about the role, please contact: Cherushka Pillay at Cheruska.Pillay@tewhatuora.govt.nz