Deskside Engineer at Te Whatu Ora, Bay of Plenty

Mō tēnei tūranga mahi | About this role

• Rotorua based
• Permanent, full time role.

Health New Zealand | Te Whatu Ora is the country's largest employer, delivering universal public healthcare to 5 million New Zealanders. 

We provide essential hospital, specialist, and community health services across 80+ locations - from large urban centres to rural towns and remote communities. 

Our goal is to improve health outcomes for all New Zealanders by delivering equitable, accessible and innovative care. 

About the Role 

As a Deskside Engineer, you will be the hands-on problem solver keeping Health NZ's digital workspaces running smoothly. You will deploy, configure, and maintain technology that supports hospital teams and health workers across Aotearoa, ensuring systems are reliable, secure, and ready when they're needed most. From troubleshooting day-to-day technical issues to implementing new solutions, you will play a vital role in ensuring seamless operations across our digital environment. Working closely with senior engineers and other technical specialists, you will have the opportunity to build your skills, contribute to service improvements, and make a real impact on the digital systems that support frontline healthcare delivery. In addition, we are also looking for people to join our Digital Services on-call pool. This involves being part of a roster that provides after-hours support as required.

About the Team/Service/ Location 

This role sits within Health NZ's Digital Operations team, which powers the systems that keep hospitals and health services running smoothly across the country. We're the team behind the technology that clinicians rely on every day, ensuring critical systems stay connected, secure, and reliable. But our impact goes far beyond the hospital walls, we're building the digital foundations that strengthen healthcare for communities across Aotearoa. By driving innovation, setting national standards, and investing in smarter, more resilient infrastructure, we're shaping the future of digital health in New Zealand - and you could be part of it. 

About you 

You're a hands-on ICT professional who enjoys solving problems, supporting people, and keeping technology running seamlessly. You bring a solid foundation in IT operations and a genuine desire to grow your technical expertise in a fast-paced, meaningful environment.

You will bring:

• Experience deploying, maintaining, and supporting IT services in a technical environment
• A current New Zealand driver's licence
• At least 1 year of experience performing operational tasks, troubleshooting issues, and following technical standards and best practices
• Exposure to resolving technical problems, implementing solutions, and contributing to planning or deployment activities
• A proactive attitude and eagerness to learn, develop, and grow your technical skills
• Relevant technical certifications (preferred but not required) and ITIL or service management certifications are a plus

Working for Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.    

How to Apply 

To apply please click “apply now.”  All applications must be submitted through our online careers' portal by 18 May. If you have any questions about the role, please contact Roshni George at roshni.george@tewhatuora.govt.nz 

Whilst Health New Zealand is undergoing change, affected employees will be given preference and priority for this position.