Telecommunications - Team Leader at Te Whatu Ora - Health New Zealand Hauora a Toi Bay of Plenty, Bay of Plenty

Mō tēnei tūranga mahi | About this role

Mō Tātou – About Us

Situated in the sunny eastern coast of New Zealand's North Island, the Bay of Plenty really is just that, offering vast golden sand beaches, bush clad mountains, lush farmlands and more. Its pleasant climate means that the area has become a favourite for holiday makers, retirees and those looking for a different lifestyle outside of the main cities.

Te Whatu Ora - Health New Zealand, Hauora a Toi Bay of Plenty is spread across a vast geographical area and centred across two hospitals based in Tauranga and Whakatāne.  We serve a population of approximately 308,000 for the major population centres of Tauranga, Katikati, Te Puke, Whakatāne, Kawerau and Ōpōtiki.  Te Whatu Ora Hauora a Toi Bay of Plenty is one of the Bay of Plenty's largest employers with over 4000 staff.

He Kōrero mō te tūranga - About the Role

An opportunity exists to join the Clinical Support Services team at Te Whatu Ora, Health New Zealand Hauora a Toi Bay of Plenty as the Patient Information Centre and Telecommunications Service Team Leader based at Tauranga Hospital.

This leadership position reports to and provides support to the Clinical Support Services Coordinator to ensure optimisation of the Patient Information Centre and Telecommunication Service teams; to support and facilitate communications and coordination on the day-to-day operational duties within these services.

This is a varied role; you will require excellent communication and coordination skills as well as a commitment to professional excellence along with flexibility to meet service demand.  This is a permanent, full-time position however we do have flexibility in the FTE and are open to applications from candidates looking for 0.8 – 1.0 FTE (32 – 40 hours per week).

To be suitable for this role it is important you have the following skills and attributes:

• Demonstrated leadership qualities, including well developed interpersonal skills
• Organised and strong attention to detail
• Motivated, self-driven and solutions focused
• Strong focus on outstanding customer service
• Human resources management
• Overseeing the day-to-day operations in both Tauranga and Whakatane teams
• Education and mentoring support within the administration teams
• Providing administration support to the Clinical Support Services Coordinator

Proven experience as a people leader is required, experience in a health setting is desirable.

A key focus of this role will be to ensure a culture of Manaakitanga, and a pro-equity approach is at the forefront when engaging with our people.

Sound like you? We encourage you to apply today adding to your cover letter what your style of leadership is.

Ko o tatou painga – Our Benefits

• Access to ongoing in-house professional development
• Commitment to staff wellness and healthy working practices (e.g. We support work life balance and flexible work arrangements whenever possible)
• Highly rewarding role and opportunity to make a difference!
• Be a valued member of a multidisciplinary team
• Subsidised onsite hospital gym membership
• Free flu vaccinations
• Free onsite parking
• Discounts (with local businesses)

Ngā uarātanga ō ā mātou mahi – Our Values

At Te Whatu Ora Hauora a Toi Bay of Plenty (formally Bay of Plenty District Health Board BOPDHB) we recruit for our Manaakitanga CARE values. Why do we do this? Because values-based teams deliver better care.

Our manaakitanga CARE values (Compassion, All-one-team, Responsive and Excellence) support each of us to make a difference every day in the things we do and say. Therefore, it's important that when recruiting, we recruit new colleagues who live by our CARE values.

Te Whatu Ora Hauora a Toi Bay of Plenty are committed to improving Māori health outcomes and achieving health equity for Māori through Te Tiriti o Waitangi obligations. It is essential you demonstrate an awareness of Māori indigenous rights and current issues in relation to health and health equity.

Me pēhea te tuku tono - How to Apply

You can view the position description below and to apply for the role please click “APPLY NOW.” For tracking and reporting purposes, all applications must be submitted through our online career's portal.

Due to this position having contact with children and Te Whatu Ora Hauora a Toi Bay of Plenty commitment to child protection, you will be subject to ‘safety checks' under the Children's Act at the time of hire and thereafter as per the relevant legislation.

It is desirable that new employees of Te Whatu Ora are fully vaccinated against COVID-19, which includes two doses of an approved vaccine. If you are unable to receive a COVID-19 vaccine or booster for any reason, please indicate this in your application so we can discuss this with you further.