Billing System Analyst at Te Whatu Ora, Canterbury

Mō tēnei tūranga mahi | About this role

• Based in Christchurch
• Permanent, Full Time

Health New Zealand | Te Whatu Ora is the country's largest employer, delivering universal public healthcare to 5 million New Zealanders. 

We provide essential hospital, specialist, and community health services across 80+ locations - from large urban centres to rural towns and remote communities. 

Our goal is to improve health outcomes for all New Zealanders by delivering equitable, accessible and innovative care. 

About the Role 

The Billing System Analyst plays a key role in managing and maintaining the Pathology Division's billing processes. This position ensures accurate client invoicing, revenue capture, and the integrity of data within the pathology billing application.

You will support system development by reviewing business processes, assisting with the design and testing of system changes, and ensuring updates are user-friendly and effective. Keeping user documentation current and delivering training to end users are also essential responsibilities.

Additionally, the role involves managing contract billing, reporting, and pricing analysis. You will ensure contracts are billed correctly, provide regular data insights, respond to billing queries, and prepare reports for business stakeholders.

Key Responsibilities

• Maintain and manage pathology billing systems and processes
• Ensure accurate invoicing, revenue capture, and data integrity
• Review business processes and assist with system enhancements
• Test and validate system changes for usability and accuracy
• Update user documentation when required
• Prepare and deliver billing reports and respond to queries

About you 

To be successful in this role you will have the following:

• Relevant tertiary qualification
• Strong ability to analyse business needs and develop workable solutions.
• 3–5 years' experience with complex billing systems or databases.
• Excellent written and verbal communication skills.
• Experience in contract management and administration.
• Strong analytical, problem‑solving, organisational and time‑management skills.
• A strong customer service focus.
• Health sector experience is an advantage.

Working for Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.    

How to Apply 

To apply please click “apply now.”  All applications must be submitted through our online careers' portal by Sunday 25^th January. If you have any questions about the role, please contact Kerry Taylor at kerry.taylor@tewhatuora.govt.nz 

Whilst Health New Zealand is undergoing change, affected employees will be given preference and priority for this position.