Senior Auditor, Claims at Te Whatu Ora, Canterbury

Mō tēnei tūranga mahi | About this role

• Permanent, full-time position based in either Whanganui or Christchurch.
• Help protect the integrity of New Zealand's healthcare funding system.

Health New Zealand | Te Whatu Ora is the country's largest employer, delivering universal public healthcare to 5 million New Zealanders. 

We provide essential hospital, specialist, and community health services across 80+ locations - from large urban centres to rural towns and remote communities. 

Our goal is to improve health outcomes for all New Zealanders by delivering equitable, accessible and innovative care. 

About the Role

We're seeking an experienced Senior Auditor to join our Claims Audit Team, helping ensure healthcare funding, pharmaceutical claiming, and provider payments are accurate, compliant, and deliver value for New Zealanders.

This is an exciting opportunity for someone with a strong audit, pharmacy, healthcare funding, or claims assurance background who enjoys working in complex environments and driving continuous improvement.

As a Senior Auditor within the Claims Audit Team, you will lead audits of contracted health providers across New Zealand, assessing claiming practices, funding compliance, and payment integrity.

You will work with a wide range of stakeholders to identify risks, investigate anomalies, strengthen controls, and support improvements across the healthcare system.

Key responsibilities include:

• Leading complex claims audit engagements from planning through to reporting and follow-up
• Auditing healthcare claiming and funding processes across contracted providers
• Evaluating compliance with contracts, regulations, and funding requirements
• Identifying overpayment risks, control weaknesses, and process improvements
• Producing clear, evidence-based audit reports and recommendations
• Providing expert advice on claims assurance, compliance monitoring, and risk management
• Supporting ongoing development of claims audit methodologies and assurance practices
• Coaching and mentoring less experienced team members

Occasional travel throughout New Zealand is required, with travel of up to three days per trip.

About You

To succeed in this role, you will bring:

• Demonstrated ability to work independently, exercise sound judgement, adapt to changing priorities, and consistently deliver high-quality outcomes within demanding timeframes.
• A relevant tertiary qualification such as Pharmacy Technician Practice, Healthcare Administration, or a related field.
• At least four years' experience in healthcare funding, pharmacy services, claims management, medicines management, or a related area.
• Strong analytical skills and the ability to interpret complex information and identify risks.
• Experience leading complex projects or audit engagements through to completion.
• Excellent written and verbal communication skills.
• Strong relationship management and stakeholder engagement skills.
• Understanding of Te Tiriti o Waitangi and its application in practice.
• A current, clean driver's licence.

Essential Claims Audit Experience

• Current or previous registration as a Pharmacy Technician, or
• Significant experience working in a New Zealand community or hospital pharmacy environment
• Knowledge of pharmacy dispensing processes, pharmaceutical claiming systems, Health New Zealand funding arrangements, and relevant regulatory requirements

Desirable

• Experience in provider audit, healthcare funding assurance, claims review, or compliance monitoring
• Knowledge of pharmaceutical funding and reimbursement processes
• Understanding of the Pharmaceutical Schedule and pharmacy compliance requirements
• Experience within Health New Zealand, primary care, pharmacy, or other publicly funded healthcare organisations
• Experience using data analytics and audit technologies

Working for Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.    

How to Apply 

To apply, please click “apply now.”  All applications must be submitted through our online careers portal by 11:59PM Tuesday 15 September 2026. For further information, please contact Nicole Rickard on Nicole.Rickard@TeWhatuOra.Govt.NZ.

The full position description is available on the Health New Zealand Careers site.

We will review applications as received and may proceed with the recruitment process before the closing date of this advert.