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Desktop Engineer

NZ Ministry of Education
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IT & computing
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Job Description

Desktop Engineer


Two Full Time positions based in Wellington

About us

At the Ministry of Education, our people shape an education system that delivers equitable and excellent outcomes. Our sights are set on ensuring our education system serves every individual child and young person fairly, and creates the best foundation for equal opportunity. Our organisation is full of hugely talented people, from a wide range of backgrounds. They work collaboratively, setting goals and reaching them, to shape a world-leading education system. Our people are broadening their own horizons and, ensuring our education system is equipped to broaden the horizons of our children and young people, thus ensuring the best possible future for New Zealand.

About our group

The Customer Services team provides the ‘front door' to the IT Group and the Ministry, delivering customer services and training in a range of ICT (Information and Communication Technologies) systems and applications to the Ministry and wider education system.

About the role

We have recently undertaken a review of our current workforce and have identified a number of roles we need to fill to ensure that our strong delivery commitment is continued at a high standard and as a result of this our Customer Services team is looking for additional Desktop Support Engineers. These roles are new to our team and the Desktop Support Engineer's role will be responsible for first and second level fault and application resolution for all customers and provides an escalation point for the Service Desk Analysts.

About you

We are looking for people who have a minimum of 2 years experience in a Desktop and application fault resolution Support role and brings skills and experience in the following areas:           

  • Experience with SCCM
  • Experience with resolving Application and Desktop technical issues
  • Previous experience in a Remote Support Role and Change Management within a large Enterprise Organisation
  • Experience with VMWare or other virtualization products
  • Knowledge of hardware and device drivers
  • Networking knowledge
  • Strong troubleshooting and problem-solving skills
  • Relevant tertiary and/or industry qualifications (preferably MCDST and/or MCP)
  • ITIL knowledge


We are also looking for people who have a proven service delivery ethic, excellent communication and team work ability. 

We are an organisation that values our staff; we offer flexible work hours and provide opportunity for personal development and learning.

If you'd like to bring your skills to a rewarding role within an organisation that's continuously reaching goals and striving for a better future for New Zealand, we'd love to hear from you.


Are you ready to make a difference?

There is more information in the position description attached, please review and if this opportunity interests you, please apply now attaching your CV and cover letters using the apply online button.


For further information please contact Kim McGregor 04 4631541 or


Applications close on 11 January 2019.

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