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Knowledge Manager

NZ Ministry of Education
Job Category:
IT & computing
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
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Job Description

Knowledge Manager


  • Permanent, Full Time
  • Based in Wellington


About us

At the Ministry of Education, our people shape an education system that delivers equitable and excellent outcomes. Our sights are set on ensuring our education system serves every individual child and young person fairly, and creates the best foundation for equal opportunity. Our organisation is full of hugely talented people, from a wide range of backgrounds. They work collaboratively, setting goals and reaching them, to shape a world-leading education system. Our people are broadening their own horizons and, ensuring our education system is equipped to broaden the horizons of our children and young people, thus ensuring the best possible future for New Zealand.


About our group

The Customer Services team provides the ‘front door' to the IT Group and the Ministry, delivering customer services and training in a range of ICT (Information and Communication Technologies) systems and applications to the Ministry and wider education system.


About the role

The Knowledge Manager is responsible for ensuring the Ministry's knowledge and Intellectual Property for all applications, services and processes that the Service Desk supports are current. They will work closely with project teams and Change Management to ensure any new or. upgraded applications has been through a rigorous transition process to ensure effective implementation and hand over to the Service Desk to guarantee operational readiness


About you

To be successful in this role you will have:

  • Strong experience of  ITIL including Incident Management, Problem Management, Change Control, SLA and MoU agreements and work flow improvement processes.
  • Have previously or. are currently employed in a Service Desk management environment using a call tracking system, preferably vFire and Knowledge management tools Robohelp and KnowledgeBase would be great.
  • Have an exceptional level of attention to detail to be able to analyse business requirements along with strong relationship and facilitation skills.
  • Experience with a variety of hardware, software technologies and applications.
  • Strong communications and documentation skills.

If you'd like to bring your skills to a rewarding role within an organisation that's continuously reaching goals and striving for a better future for New Zealand, we'd love to hear from you.


Are you ready to make a difference?

There is more information in the position description attached, and if this opportunity interests you and you meet the requirements, please apply now.


For further information please contact  Monique Quinn 04 463 1531 or. email:


Applications close Midnight - Sunday 21st July 2019.

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