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Advisor, Sensitive Claims

NZ Ministry of Education
Job Category:
Policy & analysis
Job Type:
Fixed Term Contract
Posted Date:
Closing Date:
File Attachment:
Advisor - Sensitive Claims.pdf (PDF, 250KB)
Job Description

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Job Description

Advisor, Sensitive Claims

Sector Enablement and Support 



  • Fixed term until January 2021
  • Full time

Kia ora, Bula Vinaka, Fakaalofa lahi atu, Fakatalofa atu, Kia orana, Malo e lelei, Malo ni, Talofa lava, Tena koutou katoa and welcome.

Help shape the future of Education

At the Ministry of Education, we work together to shape an education system that delivers equitable and excellent outcomes.

Our organisation is made up of more than 3,000 talented and committed people around New Zealand, from a wide range of backgrounds and cultures.

While we work in different groups and on different things, we all strive every day to make the biggest difference we can for every child, young person and adult student in our education system.

About our group and team

The Sector Enablement and Support group includes a number of teams around the country who work closely with the Early Childhood and Schooling sectors, providers, and communities to provide support, expertise and resources to help children and young people reach their full potential. We also directly provide Learning Support for around 40,000 children and young people.

The Sensitive Claims team is based at National Office and manages our process to resolve abuse claims that have been lodged with the Ministry.

About this role

We are looking for a smart Advisor to support our claims resolution work. This person will be responsible for:

  • Researching and collating all information relevant to a claim, from multiple sources.
  • Preparing documents to be released in information requests, particularly under the Privacy Act, and under Discovery.
  • Providing general administration and document management support to the claims team.

While this role is based in a small team, you will also be working closely with other groups across the Ministry, particularly our Legal and Records Services teams.

About you

We're looking for someone who is diligent, with excellent attention to detail. You will also have:

  • Strong analysis skills, including the ability to process and extract relevant information from a large amount of documentation, sometimes under time pressure.
  • Excellent written and verbal communication skills.
  • A collaborative approach to your work, maintaining excellent relationships with your colleagues across the Ministry.
  • The ability juggle multiple tasks and react quickly and positively to new work.
  • A tertiary qualification, possibly in Law, or relevant experience.
  • The ability to understand and apply the principles of Te Tiriti o Waitangi and tangatawhenuatanga.

An important part of this role is ensuring that our electronic and hard copy records are appropriately managed and easily accessible by the wider team. This means you will also need to be very well organised and have sound administration skills.

In return, you'll have the opportunity to work in an interesting and challenging area, where you can grow your skills and experience in a supportive and hardworking team who are passionate about what they do.

Are you ready to make a difference?

We welcome candidates from diverse backgrounds, including Māori, Pacific and those with disabilities.


As a government agency, the Ministry is committed to keeping to the Treaty of Waitangi's guiding principles in our work for and with Māori students, their whānau, hapū and iwi.


There is more information in the attached position description. Take a look at it and if this opportunity sounds like you, apply now using the ‘apply online' button.


For further information, please contact Jessica McKelvey at


Applications close on 26 January 2020. 

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