Senior Support Officer at NZ Ministry of Education, Auckland

Mō tēnei tūranga mahi | About this role

Senior Support Officer - Mt Eden Auckland

We currently have a vacancy in the Business Support team located at the Maungawhau office, Auckland.

• Full Time, Fixed Term (from 05 April 2023-22 September 2023)
  • Based in Maungawhau (Mt Eden office), Auckland

Help shape the future of Education

He mea tārai e mātou te mātauranga kia rangatira ai, kia mana taurite ai ōna huanga

We work to shape an education system that delivers equitable and excellent outcomes

At Te Tāhuhu o te Mātauranga | Ministry of Education, we work to provide services and support nationally, regionally and locally to the education sector, and in some cases, directly to ākonga and whānau.

We help shape the policies, settings and performance of the education system for early learning, schooling and tertiary. We do this by building relationships and understanding the needs of those who receive our services.

We are making significant changes to how we deliver our mahi by:

• Taking practical action to give effect to te Tiriti o Waitangi. 

• Giving priority to regional and local voice. 
• Delivering greater responsiveness, accessibility and integrated services and support.
• Improving feedback loops and information flows. 

Our organisation is made up of talented and committed people across Aotearoa from a wide range of backgrounds and cultures. While we work in different groups and on different things, we all strive every day to make the biggest difference we can for every child, young person and adult student in our education system. 

About our group and team

Located in the Auckland region, Senior Support Officers (SSO) report to the Support Manager providing project support to different teams and functions within the Ministry or collaborating with other team members to deliver shared services. The team plays a vital role in contributing to and achieving the Ministry's overall goals.

About this role 

Senior Support Officers work closely with various learning support and education teams in the ministry and provide administrative support for key portfolios. The range of activities they do include processing of portfolio applications, managing the correspondence of shared mailboxes, creating and updating portfolio tracking sheets, data entry and validation, data analysis, communication via phone calls and emails with the public, sector and internal staff, delivering corporate services, management of events, payroll administration for support workers, finance support and invoicing, and reception.

Following are the professional skills we are looking for:

• Excellent time management and planning skills to enable you to respond to changing needs and priorities and to ensure deadlines are met
• Excellent attention to detail
• Superb customer service mindset
• Solid written and oral communication skills
• Ability to work closely with team members, managers to help deliver organisational projects efficiently
• Proficiency in Microsoft suite and specially MS Excel (intermediate to advance).
• Previous administration experience is preferred

About you

This position could interest you if you enjoy working with people, take pride in going that extra mile and thrive on working in a fast-paced, collaborative team environment. You are also flexible with a desire to learn.  As this role is part of the Business Support team, it is necessary that you are a strong team player. You maybe a new graduate or someone returning to the workforce. 

What can we offer you?

There will be ongoing learning and development, giving you an excellent opportunity to grow and develop your career here at the Ministry of Education.

We provide flexible working environments where everyone feels relevant, valued and supported. So, if working from home and/or having a flexible start and finish to the day will help with this, we can usually make it happen.

Kua rite koe mō tēnei mahi? | Are you ready to make a difference?

We need to reflect the diverse communities we serve, so we welcome applications from individuals of all backgrounds, orientations, and identities. As an organisation, we are committed to building racial equity and excellence in the education sector.

We'd love to hear what this might look like for you, so feel free to outline this in your Cover Letter.

In your cover letter we'd like to know:

• about you, your values, your whakapapa
• your interest and motivations for this role
• the abilities, strengths, personal attributes and diverse perspectives you will bring to the role and this organisation.

How to apply?

Applications will be assessed progressively, so please apply as soon as possible by the closing date of 28 March 2023 Please send your application and include your CV and cover letter.

You can view the attached job description, or for further information please contact Marlene at auckland.recruitment@education.govt.nz