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Collections Officer

Inland Revenue Department
Job Category:
Collections Management
Job Type:
Posted Date:
Closing Date:
File Attachment:
je782ab-collections-officer-may-2012.pdf (PDF, 135KB)
Job Specification

Employer Website:

Job Description

Do you want to make a difference to our communities and build a better future for everyone in New Zealand? Are you customer focused, intelligence led and agile?

Inland Revenue is currently reinventing itself as a modern revenue organisation.  This transformation will bring about significant change to the way we operate and how we interact with our customers.  We're making the tax system simpler, more open and certain for New Zealanders to pay their taxes and receive their entitlements.

Here's an excellent way to enhance your career as part of a great team, while helping our customers manage their tax affairs.  Most people meet their obligations of their own accord, but there are some who don't. And that's where our Collections teams come in.

We are looking for people who can carry out a range of recovery activities which include prevention and assistance through to recovery and enforcement. To do this it is important you have empathy while being emotionally resilient, confident and capable of dealing with adverse and difficult conversations professionally.

Ideally you will:

  • Have excellent communication skills both verbal and written
  • Demonstrate sound decision making and analytical skills
  • Have the ability to relate to people from all walks of life and to look for win-win solutions
  • Be a results orientated self-starter
  • Be able to work independently and also thrive in a team environment.

Hours of work will be 37 hours 55 minutes per week, Monday to Friday and in accordance with any rosters operating within the business unit.

You must be a New Zealand citizen or have Permanent Residency to apply for these roles.

If you have any questions please contact Kim McGregor 04 8901932 or

Applications close at 5pm Tuesday 22nd August 2017


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