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Team Lead

Inland Revenue Department
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Team-Lead-RD2011-AB.pdf (PDF, 335KB)
Job Specification

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Job Description

  • Do you thrive in an environment where you have the opportunity to lead, coach and motivate people?
  • Are you passionate about leading change?
  • Do you put the customer at the centre of everything you do?


If wanting the best for your people and customers is in your blood then read on….


Our newly formed Customer & Compliance Services groups (CCS) are looking for their new Team Leads. We are looking for strong, passionate, energetic and motivated people leaders.  You will be instrumental in building a trusted team, encouraging innovation and empowering your people.  Your people are there to provide customer service across a variety of channels and products, they work both proactively and reactively to help customers to get it right from the start


 In this role you will:


  • Lead, coach and develop up to 15 people to provide quality services and better customer outcomes.
  • Deliver continuous improvement initiatives to increase efficiency across services, channels and processes.
  • Plan, measure, monitor and analyse the work we have coming in and make sure that we have the right people in the right place, doing the right thing


Inland Revenue is currently reinventing itself as a modern revenue organisation.  This transformation will bring about significant change to the way we operate and how we interact with our customers.  We're making the tax system simpler, more open and certain for New Zealanders to pay their taxes and receive their entitlements.  This is one of the largest transformation programmes in New Zealand's history.


To learn more, please refer to the Role Description for this position.  To apply, please provide your current Curriculum Vitae and a Cover Letter outlining the skills, knowledge and experience you can bring to the role, and click on the ‘apply online' button. 


Confidential enquiries should be directed to Nadine Eales, Senior Recruitment Advisor at Inland Revenue on 04 890 1113 or or Amanda Morgan, Recruitment Advisor on 04 890 1440 or


Applications close: Sunday 22nd April 2018

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