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Technology Specialist, Change & Release

Employer:
Inland Revenue Department
Job Category:
IT & computing
City/Town:
Region:
Wellington
Job Type:
Posted Date:
09-Apr-2019
Closing Date:
26-Apr-2019
File Attachment:
File Links:
Employer Website:

Job Description

  • Are you an experienced technical specialist looking for an opportunity to really step up and make an impact?
  • Exciting permanent role opportunity based in Wellington

 

This role offers the opportunity for an IT-savvy individual to provide end-to-end technical services to improve customer experience and champion Inland Revenue's customer-centric and intelligence-led culture.

Enterprise change and release management is a capability that includes a set of policies, processes, practices and skills that will require a co-ordinated and holistic approach to manage change effectively across Inland Revenue.

We are looking for a technical-minded and collaborative person to represent Inland Revenue as a recognized subject matter expert and engage with external partners to develop and implement customer solutions which support better public services. You will be a quality decision-maker and have the ability to take a system-wide view, identifying risks and making technical decisions of strategic significance, to support the right outcomes for customers, IR and the government.

Based in our new IT Service Management function you will develop and maintain effective working relationships that enable a shift from reactive to proactive Change & Release Management.

 

You can expect to be challenged with the following daily:

 

  • Leading the assessment, analysis, planning and design of release plans and packages, including assessments of risk and post-release reviews
  • Effectively managing Change Management activities and developing implementation plans for complex requests for change, while upholding the integrity of the service environment
  • Developing and enhancing customer and stakeholder relationships, dealing with complex issues and making quality decisions in a fast-paced environment
  • Applying your experience of Enterprise Monitoring Tools to support the adaption of tools and review and improve their usage while adhering to policies and standards
  • Providing technical advice and support and using data and intelligence to understand customers situations and resolve issues
  • Working with leaders to design and test exciting innovative solutions, while remaining up-to-date with emerging technology

 

Interested? Come join the team!

 

These are exciting times, and this is your opportunity to play an integral part in bringing IR's new ‘Operating Model for Technology' to life.

 

For further information, please refer to the attached Role Description and Supplementary Information (L3) sheet and/or contact Tara Kelly, Recruitment Advisor at tara.kelly@ird.govt.nz

 

To apply, click on the ‘apply online' button.

 

Applications close Friday 26th April.

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