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Customer Support Agent (CSA)

Employer:
Land Information New Zealand
Job Category:
Customer services
City/Town:
Canterbury - Christchurch
Region:
Christchurch
Job Type:
Fixed Term Contract
Posted Date:
11-Dec-2017
Closing Date:
17-Dec-2017
File Attachment:
PD Customer Support Agent.pdf (PDF, 316KB)
Job Description

Employer Website:

Job Description

  • Provide exceptional customer service to professional clients
  • Excellent structured development programme
  • Fixed term role in Christchurch until April 2019
  • Start date mid to late January 2018

 

This Customer Support Agent role is perfect if you enjoy delivering outstanding customer service, within set process and engaging with different business units.

Land Information New Zealand (LINZ) maintains and makes available technical data about New Zealand location information. We deal with a range of stakeholders, including solicitors, surveyors, mariners, regulators and the general public. Our work supports activities as diverse as buying a house, navigating seas and sending emergency services to the right place.

LINZ is one of the most engaged organisations in the public sector and people always say what a fantastic place LINZ is to work.

 

You will be joining a lively and fun working culture which is balanced against a commitment to staff development and support as business needs allow. The team enjoys social events together and develop genuine connections with each other.

As a Customer Support Agent you are the first point of contact for customers and are responsible for supporting their use of Landonline and and all the various components that go with it.

You will work closely with other business units to ensure the customer is well looked after at the same time as meeting operational requirements.

Ourcall centre is open Monday – Friday between 7.00am and 5.30pm, and as such we are looking for flexibility for you to work 7.35 hour shifts between these times on a scheduled roster.


Duties

  • Respond to queries via telephone and email
  • Ensure enquiries are managed through to resolution or escalated as required
  • Record customer enquiry details via Landonline and CRM
  • Support Landonline users in e-dealing and e-survey applications
  • Provide assistance for the digital certification process

 

Skills and Experience

  • Experience providing superior customer service
  • Good Microsoft skills
  • The ability to learn new systems quickly and retain information
  • An eye for detail
  • Good organisational habits
  • Excellent written and verbal communication
  • Strong reasoning and problem solving skills
  • You will demonstrate a continuous improvement mind-set, having previous experience or knowledge in a continuous improvement environment
  • Being adaptable and curious you will always be open to asking the next question!
  • Above all, a positive and enthusiastic attitude is the key to this role!

 

We offer a comprehensive induction and ongoing training. Structured and clear professional pathways are also available.

To apply, please click on the ‘Apply online' button below in order to be directed to our on-line careers website.  You may view a position description at this site, as well as complete the on-line application, and upload a CV and cover letter.  We are looking for evidence of how you meet each of the key selection criteria, in your application, as this forms part of the shortlisting process.

For further information on this role please contact Niki Mansor on NMansor@linz.govt.nz.

Applications close at 5.00pm on Sunday 17 December 2017.

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