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Investigating Officer - Housing and Tenancy Services

Ministry of Business Innovation and Employment
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Ongoing - Full Time
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Job Description

  • Interesting mix of the advisory and hands on operational
  • Help achieve compliance with New Zealand Tenancy laws through risk based audit.
  • Investigate Serious Breaches of Residential Tenancy Legislation
  • Hamilton based permanent positon 


Be part of a high profile Ministry of Business, Innovation and Employment initiative to improve the New Zealand Tenancy System to ensure healthier, safer homes for all those renting in the New Zealand market.


As an Investigator you will play a key role in ensuring that New Zealand residential landlords ensure their business practices are compliant with the Residential Tenancy Act (RTA). This will involve monitoring market trends and being involved in activities which promote the value proposition of compliance with landlords.  A key part of this work will be working to a national risk based audit programme which is driven by our sector strategies and focus areas.


The Investigator will investigate serious instances of non-compliance and breaches of the Act and will need to make high quality, sound decisions based on the evidence collected   These investigations require a careful measured approach to the gathering of evidence and other relevant information.  In turn, this evidence could be used to resolve disputes directly or may form part of an enforcement process in the tenancy tribunal or Court.  For the more complex or serious, systemic breaches the Investigator will team up with a senior member, who will provide support and guidance in achieving the optimal outcome.


The Investigator can play a key role in resolving tenancy disputes early in the process through effective interventions, whilst auditing provides the opportunity to be more proactive in the tenancy arena. .  


The Investigator will have the opportunity to provide expertise around obtaining and processing evidence, report writing and general support as well as leadership on the larger cases.  This could be a great opportunity for those wanting exposure to that next level of the investigative process.  It is also expected that they will participate in cross government initiatives and joint operations.


The Investigator will often be the first port of call for a wide range of people, from all walks of life, requiring a high level of professionalism, communication skills and tenacity. We are a new team of highly skilled professionals keen to make a difference to New Zealanders who rent their homes.


To be an Investigator you will have had proven experience and can demonstrate the following:

  • Experience in planning and undertaking investigation and enforcement processes
  • Demonstrated knowledge and understanding of administrative law and the principles of natural justice and fairness
  • Sound investigative experience including gathering, researching, analysing and evaluating information and a working knowledge of the prosecution process.
  • Demonstrated success in roles which required advanced decision making skills and applying analytical techniques or models to problem definition and analysis
  • Strong relationship builder, confident communicator who can work with a range of people across different cultures and background.
  • Ideally experience in completing audits. 
  • The ability to adapt and grow with change both in an investigation process and an evolving regulatory environment.
  • Established capacity to drive individual work programmes.


In return we offer genuine career opportunities, development and a supportive team environment.


Together, our new team have ambitions to be the best and we want to employ the best people, with the right skills, experience and the right attitude.


How to apply:

Click on the APPLY button below in order to be re-directed to our MBIE careers website.  Here you can view a full position description at this site, as well as complete the online application, and upload a CV and cover letter. For tracking and evaluation purposes, all applications must be formally submitted via our online process.


Email Rosie Horsfall at quoting ref MBIE/1375082 if you have any further questions.


Applications close at 5pm on the 27th January 2019.

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