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Customer Service Representative

Ministry of Health
Job Category:
Customer services
Job Type:
Posted Date:
Closing Date:
File Attachment:
CSR Position Description 2018.doc (Word, 71KB)
Job Specification

Employer Website:

Job Description

Customer Service Representative – permanent, full time position

Sector Operations Group - Whanganui 


This is a unique Contact Centre opportunity for an experienced customer service representative interested in making a difference to the health of New Zealanders. The Contact Centre is the ‘public face' of the Ministry of Health and manages key contact points between the Ministry of Health and its customers. You will operate in a multi-channel environment, and support customers across a wide range of health services providing appropriate information, advice and education.


We aim to provide excellent services, meeting the needs of our customers, and fulfilling our commitments to the New Zealand health system. If you enjoy working with motivated, fun-loving, goal orientated achievers, our friendly Contact Centre offers a great place to work.


Do you want to work in a supportive environment and:

  • Are a great listener and skilled in providing quality, needs-based customer service
  • Have a helpful and friendly approach and stay calm under pressure
  • Are reliable and committed with a ‘can do' attitude
  • Are flexible and willing to adapt to change and new challenges
  • Have great computer skills


We are looking for people with experience in:

  • Delivering a high standard of customer service to a range of customers
  • Problem solving and first contact resolution
  • Multitasking and priority setting
  • Team work to achieve goals and performance targets


This is a permanent full time position based in Whanganui.


To view a position description, please visit or for further information on this position, contact


To apply for this position provide your current Curriculum Vitae and a covering letter outlining your background and your interest in the role. All applications must be made online.


The Ministry of Health is committed to equal opportunity in all our employment policies and procedures. All staff – regardless of gender, race, marital status, age, disability, sexual orientation, religious or ethical beliefs, political opinion or union affiliation – have access to equal employment opportunities. We welcome enquiries from everyone and value diversity in the workforce and we are willing to consider flexible working arrangements.


Applications close: 1 May 2018.

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