Operations Lead, COVID-19 Contact Tracing Operations at Ministry of Health, Wellington

Mō tēnei tūranga mahi | About this role

• Contribute directly to the Ministry of Health COVID-19 national response
• 12-month fixed term Wellington-based contract or secondment
• Enjoy inspired action to deliver outcomes

The Ministry of Health is the lead Public Health agency on the national COVID-19 response and has established the COVID-19 Health System Response Directorate to provide oversight of all activities contributing to the Ministry's COVID-19 response. 

Mō tō mātou rōpū – About our team: 

The National Investigation and Tracing Centre (NITC) was established within the Ministry of Health in March 2020 as part of the Government's response to the COVID-19 pandemic.  It provides the contact tracing service for all close contacts delegated by Public Health Units (PHUs). The Contact Tracing Operations team operates 7 days a week / 12 hour shifts.

Te whainga poto o tēnei tūranga – What is the purpose of this position? 

The role of Operations Lead is a new role that is responsible for providing day to day direct oversight of call centre providers to ensure safe, effective and timely communication and instruction is provided to contacts of cases.

In the role you will also ensure communication and documentation are of a high quality and consistent with policy and standard operating procedures, and completed with agreed timeframes.  Working closely with the call centre providers you will assist them to problem solve and escalate where required to resolve or seek advice in complex quarantine situations.

Ngā Pūkenga me ngā Wheako – Skills & Experience: 

To be successful in this role you will have breadth of experiencing working in operational management roles.  You will be the type of person who is organised, allows time to think ahead, identifies priorities and meet deadlines. Confidentiality and accuracy is important to you, you apply critical thinking and sound judgement to get the job done.  You prefer to work in a collaborative style and engage people on the journey to delivering quality outcomes. You'll also be flexible to work

The Ministry of Health is the kaitiaki of the health and disability system in New Zealand.  We are responsible for providing active stewardship and leadership across the nations health and disability system.  We ensure the system provides people with the highest levels of care, regardless of who they are or where they live. 

You will find a copy of the Position Description attached or online at careers.health.govt.nz. Please click ‘Apply for this Job' to upload your CV and cover letter.

For further information regarding the role, please contact the Recruitment team at recruitment@health.govt.nz quoting reference number MOH/1506443  

Advertising for this role closes at Midnight on 31 January 2021

We encourage diversity and inclusion at the Ministry of Health and are committed to equal opportunity in all our employment policies and procedures.  In particular, we want to ensure accessibility needs are well supported, so the recruitment process is fair and equitable for all. Therefore, please let us know if there is any support, we can provide to ensure the recruitment process is fully accessible to you. You can contact us at recruitment@health.govt.nz or on +64 4 816 2478 if you would like to discuss any accessibility needs you may have.