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Collections Registry Officer-Home Agent

NZ Ministry of Justice
Job Category:
Customer services
Job Type:
Posted Date:
Closing Date:
File Attachment:
Job Description.pdf (PDF, 160KB)
Job Specification

Working at home application form.docx (Word, 164KB)
Assessment Results

Employer Website:

Job Description

Collections Registry Officer, in a home environment, Nationwide


  • Varied, challenging and rewarding role
  • Take ownership and find resolution for customers
  • Be part of a national and well supported team

As a Collections Registry Officer working from your chosen location (i.e. your home) you will be responsible for telephoning customers to resolve their fines and civil matters through negotiating in a professional, fair, and reasonable way. This role includes exercising powers as a Deputy Registrar of the District Court.

About the team and the role

You will be part of a supportive, friendly and diverse team that is based throughout New Zealand. To be successful in this role you will be able to demonstrate strong customer service, quality decision making, be solutions focused and resilient.

Skills and experience

Highly organised and proactive you'll also have a high level of computer literacy. While your great people skills show us you'll thrive in this role, we're also looking to be impressed by your ability to work independently, your obvious patience and problem solving skills and a clear, confident communication style.


  • Flexible hours and days, increased work life balance and reduced travel time
  • Training and ongoing targeted coaching to support individual development
  • Starting salary of $44,416

Work Environment suitability – A Fibre Internet Connection is required.

APPLY NOW by completing the application and home environment forms (including attaching 2x Photos of your designated work area) and attaching your CV and cover letter using the link below. Applications close on Sunday 25 February 2018.


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