Service Manager at NZ Ministry of Justice, Auckland Region

Mō tēnei tūranga mahi | About this role

Te āhuatunga a te tūranga/About the Role

• Permanent Role
• Working across Waitemata and the Family and Civil teams at Waitakere District Court and North Shore District Court
• Lead the driving and embedding of internal process improvements and initiatives in the Family and Civil area
• Utilise your strong experience in change leadership experience and communication skills to effectively collaborate with across teams, our judiciary and stakeholder partners

He pūkenga tou/Skills and Experience

To be successful in this Service Manager role, you MUST be a highly experienced and effective people leader in an operational space and a strong communicator with a proven ability to engage and motivate teams to undertake the best court administration services with high accuracy and professionalism every day.  You will:

• Be detail-orientated and observant
• Have exceptional organisation skills with a proactive and friendly attitude
• Understand how to use and analyse data insights and criminal reporting to identify solutions 
• Be action-oriented to follow through on actions for effective operation service delivery
• Be energetic and can work well under pressure to meet tight deadlines
• Be flexible, calm and resilient

Your strong and highly effective leadership experience working in a dynamic and fast-paced environment is a MUST for this leadership role, as well as your ability to be agile in response to changing priorities and needs, which will be crucial in this role.

You are also someone who can bring your thirst for improvement and positive leadership and coaching behaviours that will empower our people to provide excellent court administration services to Aotearoa every day. 

Mō te tīma/About our Team

At Tāhū o te Ture – the Ministry of Justice, we're committed to working together for a fair and safe Aotearoa.

Our Waitemata teams delivers people-centred services at the frontline every day.  Our people are supportive, friendly and drive to provide the best service to our Waitemata communities every day. 

• This Service Manager is a leadership role Working across Waitemata and the Family and Civil teams at Waitakere District Court and North Shore District Court and is a member of the Waitemata criminal and family leadership team. The role is directly supported by six other Service Managers and a Manager Justice Services across Waitemata. 

All members of the Waitemata leadership team play a vital role in enabling our people to deliver excellent court administration services. The duties of a Service Manager are to:

• Co-ordinate the day-to-day work of the team
• Lead and drive key internal process improvements and problem-solving towards best practices in collaboration with other teams, judiciary and key stakeholder partners
• Monitor and report on the performance and progress of our key business goals 
• Build the capability of our people as part of our high-performance culture and work ethic
• Communicate key updates and strategies to our people, key stakeholders and judiciary
• Maintain high staff engagement to support them to deliver quality work every day

Tono mai/How to Apply

If successful, you will be invited to an interview at the North Shore District Court on either the 9^th or 19^th February. Please note that we cannot progress your application if you are not able to attend.

To apply, click the Apply button below to be directed to our Careers Website. You can view a detailed position description here, as well as complete an online application form by attaching your CV and cover letter.

Salary Range

The appointing salary for this role will be between $84,366 and $110,172 based on skills and experience.

Applications close on 1 February 2023.

If you have any questions, please contact recruitment@justice.govt.nz.