Court Registry Officers, Manukau District Court at NZ Ministry of Justice, Auckland Region

Mō tēnei tūranga mahi | About this role

Te Haeata/The Opportunity

As a Court Registry Officer, you will work with a team responsible for the successful operation of the Court. You will liaise with multiple stakeholders, including defendants, witnesses, family members, Oranga Tamariki, Lawyers, and Police Officers. You will be able to communicate confidently with Judges within the courtroom and their chambers, as well as other members of the judiciary.

Your primary responsibilities will include:

• Court Taking – You will help facilitate the smooth operation of the Court, including introducing Judges (in English and Te Reo Māori), working closely with them in the Courtroom and Chambers, managing jurors, and general administration of the Court.
• Customer Service - All courts have an onsite customer service area or hub that customers can access for any court-related matter. You will work to answer customer queries via face-to-face, phone, or email interactions.
• Case Management – This involves ensuring files are accurate and up to date. This part of the role involves a large component of data entry.

Ō pūkenga/Skills and Experience

You will be able to demonstrate strong customer service skills, quality decision-making, be solutions-focused and have the personal confidence and resilience to adapt to a dynamic work environment.

To be successful, you will need to be:

• Detail-orientated and observant – Maintains a high level of accuracy and professionalism when working to tight deadlines or under high workload demands.
• Self-aware and collaborative – confident working independently and as part of a team, with awareness and sensitivity to diverse situations and people.
• Effective multi-tasker – Capable of managing several tasks or responsibilities simultaneously without compromising attention to detail.
• Adaptable and resilient – comfortable working in a fast-changing environment, able to pivot quickly between tasks, manage high volumes of sensitive information, and stay composed under pressure.
• Proactive and solutions-focused – uses initiative to identify and resolve issues early, while maintaining professionalism and sound judgement.
• Open to feedback and growth – welcomes coaching and continuous learning to keep pace with evolving legislation, systems, and best practices.
• Tech-savvy and quick to learn – confident using a range of digital platforms and systems, with the ability to learn new technology and processes efficiently.

Even if your experience looks a little different from what we have outlined and believe you can bring value to the role, we'd love to hear from you!

Mō mātou/About us

At Te Tāhū o te Ture - the Ministry of Justice, we're committed to strengthening people's trust in the law of Aotearoa, New Zealand.

Joining Te Tāhū o te Ture means you will become part of an organisation that welcomes and supports people of all gender identities, ages, ethnicities, sexual orientations, disabilities and religions. 

He aha ngā painga o tēnei mahi mōu/What's great about working here

We offer you a range of benefits to support your wellbeing and help make the Ministry a great place to be. These include:

• 4.4 weeks holiday leave
• an online professional development portal
• access to a variety of inclusive and proactive networks

See our full range of benefits here.

With a wide range of jobs, you also get the chance to gain a variety of skills and experience while developing your career.

Utu ā-tau/Salary

The remuneration band for this role is $59,729 to $80,794 – the appointing salary will be based on skills and experience.

Tono mai/How to Apply

To apply, click the Apply button below to be directed to our Careers Website. You can view a detailed position description here and complete an online application form by attaching your CV and cover letter. 

Applications close on 27 April 2025; however, we will review CVs as they come in and invite successful candidates to interview before the close date. 

If you have any questions, please contact recruitment@justice.govt.nz

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