Change Manager at Ministry for Primary Industries, Wellington City

Mō tēnei tūranga mahi | About this role

Job title: Change Manager

Role type: Full time, permanent

Location: Wellington

Salary band & range: BTIS-D $111,982 to $144,102 depending on skills and experience

 

About the Role - Kōrero mō te Tūranga

Working at the heart of a complex, nationwide IT environment, this role plays a crucial part in ensuring technology and infrastructure changes are delivered smoothly, safely, and with confidence. You'll work closely with vendor partners and internal stakeholders to deliver reliable, high‑value infrastructure that underpins critical services. Your strength across service catalogues, lifecycle planning, and vendor management will enable sound decision‑making that balances quality, cost, risk, and long‑term sustainability.

 

As the central point of accountability for change management across MPI's IT landscape, you'll oversee the end‑to‑end change process from receiving and assessing changes, through to stakeholder engagement, approval, and scheduling. You'll ensure managers are well informed, changes are technically sound, and impacts are clearly understood. This includes managing all changes within ServiceNow, maintaining the change management mailbox, and coordinating weekly change discussions and governance forums.

 

The role is highly collaborative, working alongside infrastructure and service managers within a cross‑skilled team. You'll chair the weekly forward‑schedule change meeting, run the Technical Advisory Board, and work closely with the Infrastructure Manager to ensure alignment with architectural roadmaps and future‑focused outcomes. You'll also provide operational cover where needed, including supporting application and billing activities at month end, making this an exciting and varied role suited to someone with a strong IT service operations background.

 

Your change management practice will include:

• Technical leadership across enterprise‑wide change management
• Ownership and continual improvement of service catalogues and service levels
• Managing all IT changes and change governance within ServiceNow
• Vendor relationship management and contract negotiation
• Service lifecycle and portfolio management
• Roadmap planning, budgeting, and business case development
• Leading change forums and ensuring clear, effective stakeholder communication both verbally and written

 

About You - Mōu

This role will suit a confident Change Manager who enjoys taking ownership, leading through complexity, and delivering dependable outcomes in operational IT environments. You bring a strong technical foundation and are comfortable working across people, processes, and technology to keep services running smoothly. Experience engaging with external providers allows you to manage contracts effectively, optimise services, and ensure infrastructure changes deliver real value.

 

 

You take a strengths‑based, pragmatic approach to decision‑making, assessing complex technical changes with a clear eye on risk, cost, policy, and organisational priorities. Clear and confident communication is essential, you'll interface regularly with change requesters, approvers, and implementers to ensure impacts are understood and changes land successfully. You may come from the private sector and will be well supported as you learn MPI's change management environment and ways of working in your first few months.

 

You showcase:

• Technical ownership or people leadership experience in IT environments
• Vendor, supplier, and contract management capability
• Service catalogue development and SLA management experience
• Service portfolio and lifecycle management skills
• Delivery experience across complex projects and operational change
• Strong analytical capability, including financial and impact assessment
• Experience working with large organisational systems and structured processes

 

You do not need to meet all of the role requirements to apply. We offer a breadth of development and learning opportunities and will welcome an application if you think you could make a great fit.

 

About the Team - Mō tō mātou Rōpū

Service Delivery consists of nine Managers responsible for the end-to-end IT service operations,  performance, including availability, reliability, customer experience, and continuous improvement. They collaborate with MPI business units and vendors to deliver services. The team is located in Wellington to allow for cross collaboration across functional leads to deliver.

 

About MPI - Mō te Manatū Ahu Matua

The Ministry for Primary Industries (MPI) partners with New Zealand's food and fibre sector to be the world's most trusted provider of high-value food and fibre products.

 

Benefits of working at MPI - Ngā hua o te mahi i te Manatū Ahu Matua

• Additional MPI leave days
• Ability to purchase extra annual leave
• Bi-annual paid eye test and contribution to the costs of corrective lenses/frames

 

Are you ready to make a difference? - Kua rite koe mō tēnei mahi whaitake?
We are committed to being a good partner under Te Tiriti o Waitangi which includes working closely with iwi, hapū, whānau and hāpori.

 

We aspire to reflect the diverse communities we serve, so we welcome applications from individuals of all backgrounds, and identities. As an organisation, we are committed to making Manatū Ahu Matua Ministry for Primary Industries a great place to work for all.

 

In your cover letter we'd like to know about you, your values; your interest and motivations for this role; the abilities, strengths, personal attributes, and diverse perspectives you will bring to the role and this organisation, which may have also been gained outside of the workforce.

 

To view the position description and/or apply online, please click “APPLY FOR THIS JOB” or visit the MPI Careers Site. To apply, you must hold the right to work in New Zealand or be eligible to obtain it – click here to find out more about work visa eligibility and options.

 

Applications close at 11.59pm Tuesday 19 May 2026

We may begin interviewing during the advertising period, so we encourage you to apply as early as possible.

 

If you have any questions about the role, please email Sophie.Hallett@mpi.govt.nz