Co-Ordinating Telephonist at Health New Zealand - Te Whatu Ora Te Pae Hauora o Ruahine o Tararua MidCentral, Manawatu / Whanganui

Mō tēnei tūranga mahi | About this role

• Coordinating Telephonist
• Palmerston North Hospital
•  Permanent – Full time

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

Are you calm under pressure, highly organised, and passionate about delivering excellent customer service? Join our team as a Coordinating Telephonist, where you'll play a vital role in keeping our hospital connected and responsive 24/7.

This is more than a switchboard role — you'll lead a small team while working hands-on in the hospital's communication hub, ensuring calls, paging, and emergency communications are managed efficiently and professionally.

About the Role

In this role, you will:

• Coordinate and support a team of telephonists
• Ensure the smooth operation of the hospital telephone exchange
• Manage incoming calls, paging systems, and radio communications
• Respond to emergency situations quickly and accurately

Oversee rostering and contribute to service improvements

About you

You'll be someone who:

• Thrives in a fast-paced, high-pressure environment
• Has experience in a telephony, call centre, or coordination role
• Brings strong communication skills and sound judgement
• Can lead and support a team while remaining hands-on
• Is calm, professional, and solutions-focused

About the Location

Manawatū is known for its effortless blend of city and rural living; here you can choose your ideal lifestyle, from peaceful rural villages, to bustling townships, or city life.  It's a family-friendly place that's easy to live and work, with easy access to an array of outdoor activities – beaches, ski fields, lakes, mountains, as well as fantastic mountain biking and hiking tracks. No traffic and an easy commute to work, really help a with true work-life balance. Our fantastic central location means exploring other parts of New Zealand is easy as a drive or a short flight. We are well served with excellent schooling options, as well as two tertiary institutes – Massey University and the International Pacific College.

Discover more hidden gems that Manawatū and Palmerston North have to offer here: Manawatū & Palmerston North - Visit | Live | Study | Business (manawatunz.co.nz).  Check out our careers site here for more information about Palmerston North hospital.

We actively encourage a life work balance and appreciate flexibility can be important, so we are open to discuss options! 

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.  

How to Apply

To apply please click “apply now.”  All applications must be submitted through our online careers' portal. If you have any questions about the role, please contact Ravi Garala Ramkumar, Recruitment Administrator at Ravi.Garalaramkumar@TeWhatuOra.govt.nz

Whilst Health New Zealand is undergoing change, affected employees will be given preference and priority for this position.

We are looking to fill this position as soon as possible so may withdraw the advert if the perfect candidate is found before the expiry date.  We strive to be a place where people love to work and learn. We aim to develop a diverse team that reflects the communities that we serve, and we welcome people of all ethnicities, genders, sexual orientations, religious and political beliefs, socio-economic situations and accessibility needs. MidCentral actively seeks Māori into our workforce to reflect the community we serve. Some positions are defined as a Core Children's worker under the Children's Act and require full safety checks completed before employment commences.