Emergency Department Administration Coordinator at Health New Zealand - Te Whatu Ora Te Pae Hauora o Ruahine o Tararua MidCentral, Manawatu / Whanganui

Mō tēnei tūranga mahi | About this role

• Emergency Department Administration Coordinator
• Palmerston North Hospital
• Permanent – Full time

Where organisation meets urgency—step into a role that truly matters.

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

As the ED Administration Coordinator, you will lead and coordinate the day-to-day administrative operations of a fast-paced Emergency Department. Acting as the central hub for administrative activity, you will support patient flow, guide a team of administration staff, and work closely with clinical and operational leaders to ensure seamless service delivery.

This is a dynamic leadership role where no two days are the same—perfect for someone who thrives under pressure and enjoys making a tangible impact.

Key Responsibilities

• Coordinate front-of-house reception, patient registration, and ED workflows
• Support efficient patient flow through accurate tracking and communication
• Lead, coach, and support a team of administration staff
• Monitor workloads and assist with resource allocation across shifts
• Maintain high standards of data accuracy and administrative quality
• Collaborate with clinical teams and stakeholders across the hospital

Contribute to service improvement initiatives and process optimisation

About you

You are a confident and capable coordinator who brings:

Essential:

• Experience in healthcare administration
• Ability to work effectively in a fast-paced environment (ED experience advantageous)
• Strong organisational, communication, and problem-solving skills
• Knowledge of patient management systems
• Commitment to equity and understanding of Te Tiriti o Waitangi in practice

You'll also be someone who:

• Thrives under pressure and manages competing priorities with ease
• Builds strong relationships with a wide range of people
• Demonstrates initiative, leadership, and attention to detail
• Supports a culturally safe and inclusive environment

About the Location

Manawatū is known for its effortless blend of city and rural living; here you can choose your ideal lifestyle, from peaceful rural villages, to bustling townships, or city life.  It's a family-friendly place that's easy to live and work, with easy access to an array of outdoor activities – beaches, ski fields, lakes, mountains, as well as fantastic mountain biking and hiking tracks. No traffic and an easy commute to work, really help a with true work-life balance. Our fantastic central location means exploring other parts of New Zealand is easy as a drive or a short flight. We are well served with excellent schooling options, as well as two tertiary institutes – Massey University and the International Pacific College.

Discover more hidden gems that Manawatū and Palmerston North have to offer here: Manawatū & Palmerston North - Visit | Live | Study | Business (manawatunz.co.nz).  Check out our careers site here for more information about Palmerston North hospital.

We actively encourage a life work balance and appreciate flexibility can be important, so we are open to discuss options! 

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.  

How to Apply

To apply please click “apply now.”  All applications must be submitted through our online careers' portal. If you have any questions about the role, please contact Ravi Garala Ramkumar, Recruitment Administrator at ravi.garalaramkumar@midcentraldhb.govt.nz

Whilst Health New Zealand is undergoing change, affected employees will be given preference and priority for this position.

We are looking to fill this position as soon as possible so may withdraw the advert if the perfect candidate is found before the expiry date.  We strive to be a place where people love to work and learn. We aim to develop a diverse team that reflects the communities that we serve, and we welcome people of all ethnicities, genders, sexual orientations, religious and political beliefs, socio-economic situations and accessibility needs. MidCentral actively seeks Māori into our workforce to reflect the community we serve. Some positions are defined as a Core Children's worker under the Children's Act and require full safety checks completed before employment commences.