Telephonist at Health New Zealand - Te Whatu Ora Te Pae Hauora o Ruahine o Tararua MidCentral, Manawatu / Whanganui

Mō tēnei tūranga mahi | About this role

Telephonist – Palmerston North Hospital
Health New Zealand | Te Whatu Ora – MidCentral

Are you calm under pressure, highly organised, and passionate about delivering excellent customer service? Join our team as a Telephonist and play a vital role in connecting people to the care they need.

About the role

As a Telephonist, you'll be the first point of contact for many people accessing hospital services. Working in a fast-paced environment, you will manage incoming calls, coordinate communication across the hospital, and support critical response systems.

This is a rostered role, covering mornings, afternoons, weekends, and public holidays.

What you'll be doing

• Answering and directing high volumes of calls in a professional and timely manner
• Operating the hospital switchboard, paging, and communication systems
• Supporting emergency responses (e.g. fire, cardiac arrest, civil defence alerts)
• Monitoring alarms and coordinating communication across teams
• Completing administrative tasks to support telephony services

About you

You'll bring a strong customer focus and the ability to remain calm and accurate under pressure. You are a team player with excellent communication skills and a high level of professionalism.

You will also have:

• Experience in a customer service, call centre, or telephony environment
• Clear and confident verbal communication skills
• Strong attention to detail and accuracy
• Ability to multitask and prioritise in a busy environment
• Flexibility to work rotating shifts

Ideally, you will have:

• Experience with a PABX or switchboard system
• Experience working in a healthcare environment

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is committed to building a health system that serves all New Zealanders. We are grounded in the principles of Te Tiriti o Waitangi and are dedicated to achieving equitable health outcomes for Māori and all communities.

We value our people and foster a culture that is supportive, inclusive, and collaborative.

What we offer

• A supportive and friendly team environment
• Opportunities for training and development
• A role where your work truly makes a difference

Apply now

To apply please click “apply now.”  All applications must be submitted through our online careers' portal. If you have any questions about the role, please contact Ravi Garala Ramkumar, Recruitment Administrator at Ravi.Garalaramkumar@TeWhatuOra.govt.nz

Whilst Health New Zealand is undergoing change, affected employees will be given preference and priority for this position.

We are looking to fill this position as soon as possible so may withdraw the advert if the perfect candidate is found before the expiry date.  We strive to be a place where people love to work and learn. We aim to develop a diverse team that reflects the communities that we serve, and we welcome people of all ethnicities, genders, sexual orientations, religious and political beliefs, socio-economic situations and accessibility needs. MidCentral actively seeks Māori into our workforce to reflect the community we serve. Some positions are defined as a Core Children's worker under the Children's Act and require full safety checks completed before employment commences.