Administration Assistant at Health New Zealand - Te Whatu Ora Te Pae Hauora o Ruahine o Tararua MidCentral, Manawatu / Whanganui

Mō tēnei tūranga mahi | About this role

Administrator Assistant – Cancer Services, Palmerston North Hospital, Permanent Parttime

Benefits

• An encouraging learning environment where you will continue to grow and be challenged
• A professional and supportive culture and team setting
• Fulfilling and challenging work with great lifestyle options
• Tailored wellness programmes

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

We are seeking an organised, proactive and customer-focused Administrator Assitant to support patient access to healthcare services within our busy team at Palmerston North Hospital.

This role is essential to ensuring patients receive timely and efficient care. You will be responsible for coordinating patient bookings, supporting clinic flow, and maintaining accurate administrative processes in line with Health New Zealand | Te Whatu Ora and Ministry of Health (MoH) guidelines.

Working closely with both clinical and administrative teams, you will contribute to coordinating patient bookings, waitlist management, service targets, and high-quality patient-focused administration support.

Key Responsibilities:

• Patient Booking & Clinic Coordination
• Schedule and manage outpatient and inpatient bookings in line with national guidelines
• Coordinate clinic flow to ensure efficient patient journeys
• Communicate booking details clearly and professionally with patients
• Maintain accurate and auditable data in patient management systems
• Support clinic utilisation and resource coordination
• Waitlist & Administration Management
• Manage cancellations, rescheduling, and non-attendance
• Monitor appointment bookings and patient attendance
• Support clinic preparation and follow-up administration
• Identify and escalate issues affecting patient flow or service delivery
• Customer Service & Team Support
• Provide professional, empathetic, and respectful service to patients and whānau
• Maintain confidentiality and uphold privacy standards at all times
• Undertake reception and front-of-house duties
• Collaborate across clinical and administrative teams to support service delivery

About you

You will be a highly organised administrator with strong attention to detail and a passion for delivering excellent customer service in a fast-paced healthcare environment.

Essential Skills & Experience

• Excellent customer service and communication skills
• Strong organisation, time management, and problem-solving ability
• High level of accuracy and attention to detail
• Ability to manage multiple priorities and meet deadlines
• Confidence using systems and learning new applications
• Intermediate to advanced Microsoft Office skills (Word, Outlook, Excel)
• Ability to work both independently and as part of a large team
• Strong written and verbal communication skills

Desirable

• Previous healthcare administration experience
• Knowledge of medical terminology
• Fast and accurate keyboard skills
• Familiarity with hospital patient management systems
• Awareness of and respect for diverse cultural backgrounds

About the Team/Service

Employing over 2500 people, MidCentral offers a supportive work environment that accepts and values all employees.  We actively seek Māori kaimahi into our workforce and provide an environment which delivers our commitment to equity, diversity, and inclusion.

MidCentral region offers an excellent lifestyle for families with scenic spots for hiking and mountain-biking, great schools and tertiary institutions.  With the mountains, city and sea at your doorstep, you'll get to taste the best of both worlds – the perfect blend of rural and city living.

About the Location

Manawatū is known for its effortless blend of city and rural living; here you can choose your ideal lifestyle, from peaceful rural villages, to bustling townships, or city life.  It's a family-friendly place that's easy to live and work, with easy access to an array of outdoor activities – beaches, ski fields, lakes, mountains, as well as fantastic mountain biking and hiking tracks. No traffic and an easy commute to work, really help a with true work-life balance. Our fantastic central location means exploring other parts of New Zealand is easy as a drive or a short flight. We are well served with excellent schooling options, as well as two tertiary institutes – Massey University and the International Pacific College.

For more information on living and working in the Manawatu click here

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.  

How to Apply

To apply please click “apply now.”  All applications must be submitted through our online careers' portal by the advertised date. If you have any questions about the role, please contact Roxanne Janse Van Rensburg Roxanne.JanseVanRensburg@midcentraldhb.govt.nz

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.

Whilst Health New Zealand is undergoing change, affected employees will be given preference and priority for this position.