Digitisation Bureau Operator at Health New Zealand - Te Whatu Ora Te Pae Hauora o Ruahine o Tararua MidCentral, Manawatu / Whanganui

Mō tēnei tūranga mahi | About this role

Digitisation Bureau Operator | Palmerston North Hospital | Permanent Full-Time

Monday to Friday, 8:00am – 4:30pm

Salary Range, 67,943 – 77,141

Be part of a team that supports the delivery of quality healthcare through the management of clinical records

Benefits

• An encouraging learning environment where you will continue to grow and be challenged
• A professional and supportive culture and team setting
• Fulfilling and challenging work with great lifestyle options
• Tailored wellness programmes

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

We are seeking a Digitisation Bureau Operator to join our Clinical Records team at Palmerston North Hospital.

In this role, you will play an essential part in maintaining the integrity of clinical health records by digitising and managing patient documentation within our electronic health record system. Working in a fast-paced, high-volume environment, you will be responsible for the preparation, scanning, indexing, classification, and quality assurance of clinical records.

This is a varied role where operators are cross-trained across all bureau functions and work collaboratively to meet key performance indicators. Your attention to detail, technical aptitude, and commitment to quality will be critical in ensuring accurate and timely access to health information for clinicians and patients.

About you

To be successful in this role, you will have:

• Proven experience working with multiple computer applications and systems
• Strong attention to detail and a commitment to accuracy
• Excellent organisational and time management skills
• The ability to prioritise work and meet deadlines in a high-volume environment
• Strong problem-solving skills and technical aptitude
• Effective communication and relationship-building skills
• A positive, adaptable approach and commitment to continuous improvement

Previous experience within the health sector, knowledge of medical terminology, or experience with electronic records systems would be advantageous.

About the Team/Service

The Digitisation Bureau is an integral part of Health Information Management, supporting clinicians, administrators, and healthcare services across Palmerston North Hospital and Horowhenua Health Centre. The team is responsible for ensuring clinical documentation is accurately processed and available within electronic health records, enabling safe and efficient patient care.

Te Pae Hauora o Ruahine o Tararua – MidCentral is a 350-bed hospital in the city of Palmerston North, Manawatū, a city in the Lower North Island of New Zealand. Palmerston North Hospital is a secondary hospital and offers most medical and surgical specialties with the exception of Cardiothoracic, Plastic and Neurosurgery. The hospital serves a local population of 180,000 but is the base for a regional head and neck oncology service which has responsibility for a population of 550,000 and draws patients from Whanganui, Taranaki, and Hawke's Bay.

Employing over 2500 people, MidCentral offers a supportive work environment that accepts and values all employees.  We actively seek Māori kaimahi into our workforce and provide an environment which delivers our commitment to equity, diversity, and inclusion.

About the Location

Manawatū offers the perfect blend of city convenience and rural charm. Whether you're drawn to peaceful village life, vibrant townships, or the buzz of the city, you'll find your ideal lifestyle here. It's a family-friendly region that's easy to live in and even easier to love. The region is also home to excellent schools and two tertiary institutions: Massey University and the International Pacific College.

Outdoor enthusiasts are spoiled for choice—beaches, ski fields, lakes, and mountains are all within reach, along with fantastic hiking and mountain biking tracks. No traffic, an easy commute to work and a strong community feel, help achieve true work-life balance.

Our central location makes it easy to explore the rest of New Zealand, whether you're heading off on a road trip or catching a short flight.

For more information on living and working in the Manawatū:

Manawatū & Palmerston North - Visit | Live | Study | Business

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.  

How to Apply

To apply please click “apply now.”  All applications must be submitted through our online careers' portal by the advertised date. If you have any questions about the role, please contact Roxanne Janse Van Rensburg <Roxanne.JanseVanRensburg@midcentraldhb.govt.nz>

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.

Whilst Health New Zealand is undergoing change, affected employees will be given preference and priority for this position.