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Payment Reconciliation Officer

NZ Police
Job Category:
Police & emergency services
Wellington - Wellington
Wellington - Wairarapa
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
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Job Description

Payment Reconciliation Officer

NZ Police Infringement Bureau

Police National Headquarters, Wellington

Permanent, Full Time

Salary Range $47,726.00 - $64,570.00

Job Requisition 10069



The Police Infringement Bureau (PIB) contributes to the effort to reduce death and serious injury on our roads under the umbrella of the National Road Policing Centre. It is part of the National Operations Group whose purpose is to deliver 'Our Business' through coordinated national services.


We have an opportunity for a motivated individual who is passionate about providing high quality infringement services to members of the public to join our accounts team.


You will work with a high performing and supportive team, responsible for identifying problem payments in relation to infringement notices and deciding the best course of action to resolve the problem.


Skills & Experience:

  • Work with concentration and attention to detail in a high volume processing environment
  • Navigate a range of computer systems, reports and spreadsheets to locate information
  • Keep accurate and detailed records of all information and decisions
  • Provide a high standard of customer service including responding to enquiries by telephone, email and written correspondence
  • Apply processing standards and guidelines to decision the best outcome for reconciling problem payments
  • Work collaboratively within the wider Police Infringement Bureau team and with external partner agencies and financial institutions to identify and resolve problems     
  • Office administration experience using and navigating computer systems
  • Microsoft Suite
  • Customer service experience


Competencies: Level 1 Individual Contributor

  • Communicate
  • Deliver
  • Solve


For more information about the above Core Competencies, visit "Our Values" on our website to view our Core Competency Framework: How We Do Things.


Additional Information:

Successful applicant must reside in Wellington


To view the position description for this role, please copy and paste the following link in a new browser:


How to apply

To apply for this position, visit


Applications submitted directly through the Government Jobs website are no longer considered and will only be accepted when formally submitted through the New Zealand Police website (link provided above).


Please note, if you are Contractor you must apply through the Police Website and exclude your QID number in your application.


If you have any questions about this vacancy, please email the Recruitment Advisor, Niki Harvey on prior to the closing date.


Applications close at 5pm on Thursday 27th June 2019.








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