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Service Desk Analyst

NZ Police
Job Category:
Customer services
Wellington - Porirua
Wellington - Wairarapa
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
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Job Description

Service Desk Analyst

Royal New Zealand Police College, Porirua

Permanent, Full-time

Salary Range $51,123 - $69,167

Job Requisition ID 10575



By working for New Zealand Police you'll be joining thousands of others who are collectively working towards the shared mission of making New Zealand the safest country. There are a huge range of roles within New Zealand Police and an amazingly diverse group of people working within them.


The New Zealand Police Information and Communication Technology (ICT) Service Centre are seeking to appoint a Service Desk Analyst based at the Royal New Zealand Police College, Wellington.


The Police ICT Service Centre is here to provide frontline Customer Services support to save Police Officers time, enhance their safety and contribute to making New Zealand a safer community. To prevent crime and crashes, Police require information delivered to the frontline that is reliable and able to be accessed anywhere, anytime. Making this happen is the daily work of our people in the ICT Service Centre. Alongside our operational colleagues and partners we create world leading solutions in mobile, computer aided dispatch, intelligence, networks and security.


We are looking for people with excellent customer service skills and a passion to deliver world class service. People with hospitality, retail or other customer services work experience and an interest in IT are encouraged to apply.


Our Service Desk Analysts are professional and competent resolving incidents or requests raised in our computing, application, radio, mobility and telephony environments. We are proud of the service levels delivered by Police ICT and managed through the Service Hub, we are looking for individuals motivated to maintain and improve on this service.


Skills & Experience:

  • Customer Service skills in a retail, hospitality or service industry setting are essential
  • Clear and concise professional communication skills, both written and verbal
  • Ability to work in a fast paced, high volume environment
  • Demonstrates a passion for delivering a quality and timely service


Core Competencies - Level 1 Individual Contributor

  • Communicate
  • Deliver
  • Solve

For more information about the above core competencies, visit “Our Values” on our website to view our Core Competency Framework: How We Do Things.


Special Requirements:

  • To apply for this role you must be a NZ citizen or permanent resident
  • The ideal candidate will need to be able to work full time hours within a 24/7 shift roster - that includes day/late/night shifts, weekends and public holidays
  • Due to the location and shift times of this role, having own mode of transport is desirable


To view the position description for this role, please copy & paste the following link in a new browser:


Apply Now

To apply for this position, visit


Applications submitted directly through the Government Jobs website are no longer considered and will only be accepted when formally submitted through the New Zealand Police website (link provided above).


Please note, if you are an existing Police employee (excluding Contractors) you must apply through our internal Careers site and include your QID number in your application.


If you have any questions about this vacancy, please email


Applications close at 5pm, Thursday 25 July 2019.

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