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Case Management Support Officer

NZ Police
Job Category:
Wellington - Wellington
Wellington - Wairarapa
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
File Attachment:
No File Attached
File Links:
Employer Website:

Job Description

Case Management Support Officer


Permanent, Full Time

Salary Range $51,123.00 - $69,167.00

Job Requisition 11020


The File Management Centre have two positions available to fill in the role of Case Management Support Officer (CMSO).

The role of CMSO provides administrative support to Police across the whole District. This includes data entry, typing, process and movement of files, mail sorting and fielding general computer related queries from clients.

The role requires the use of various Police and standard computer programs.

The role is team-based and will operate primarily during normal business hours, Monday to Friday, however this is subject to rotation that may involve some shift work. 

Training will be provided to the successful applicants by the supportive team around you.


Skills & Experience

  • Enter, update and report on high volume files/documents/data entry processes
  • Good verbal and written communication skills
  • Collaborate and engage with internal and external stakeholders
  • Excellent customer service
  • Demonstrate knowledge and application of computer based records, reporting, data accuracy and data integrity
  • Demonstrate time management and an ability to prioritise workload.
  • Demonstrate customer service skills an ability to work in a team environment


Competencies, Level 1 Individual Contributor

  • Communicate
  • Deliver
  • Solve


For more information about the above Core Competencies, visit “Our Values” on our website to view our Core Competency Framework: How We Do Things.


Additional Information

  • Two positions available
  • Successful applicant must reside in Wellington


To view the position description for this role, please copy & paste the following link in a new browser:



If this position sounds like you, click APPLY NOW or visit our Police website:  and select ‘Current vacancies' to apply today!



Applications submitted directly through the Government Jobs Website are no longer considered. Please visit our Police website:  and select ‘Current vacancies' to apply for this position.



If you are an existing Police Employee, you must apply through our internal Careers site and include your QID number in your application.


If this position sounds like you, click apply now. You will be required to submit a Curriculum Vitae which provides a brief account of your relevant skills and experience. In addition, you must complete an application form telling us why you are interested in applying for the position and how you meet the Core Competencies of the role, using no more than 4000 characters (including spaces), approximately 600-650 words per section. For further assistance, please click here.


If you have any questions about this vacancy please email Melissa Cortes at .


Applications close at 5 pm on Thursday 19 September 2019.


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