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File Management Support Officer

NZ Police
Job Category:
Bay of Plenty - Rotorua
Bay of Plenty
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
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No File Attached
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Job Description

File Management Support Officer

Bay of Plenty

Salary Range: $51,123.00 - $69,167.00

Multiple Positions Available

Permanent, Fulltime

Shift Work

Job Requisition ID 11626



This role of File Management Support Officer is in the File Management Centre based at Bay of Plenty District Headquarters, Rotorua and requires an engaged, highly motivated person to support the File Management functions to the Bay of Plenty district and wider organisation.


File Management Centres are an integral part of the overall Service group.  Each FMC is part of a nationally managed group which supports a number of key elements of the case management process and provides key services to both Police staff and members of the public.


If you are a motivated individual who seeks to provide excellent customer service, are a real team player and are adaptable and flexible in your approach to work, then this will be an excellent opportunity for you.



Skills – you will be able to:

  • Enter, update and report on high volume files/documents/data entry processes
  • Demonstrate excellent customer service skills
  • Demonstrate good verbal and written communication skills
  • Prepare correspondence for internal and external agencies



Experience – you must demonstrate:

  • Thorough knowledge and application of Microsoft Office Systems, computer based records, reporting, data accuracy, and data integrity.
  • Proficiency in time management and an ability to prioritise workload.
  • An ability to work in a team environment



Core Competencies - Level 1 Individual Contributor

  • Communicate
  • Solve
  • Deliver


For more information about the above Core Competencies, visit “Our Values” on our website to view our Core Competency Framework: How We Do Things.



Special Requirements:

  • All shortlisted applicants may be required to undergo a typing test, with a minimum typing speed of 35 wpm



Additional Information:

  • Successful applicant must reside in Bay of Plenty area
  • Multiple positions available
  • Must be able to work shift work



To view the position description for this role please copy and paste this link into a new browser:




If this position sounds like you, click APPLY NOW or visit our Police website:  and select ‘Current vacancies' to apply today!


IMPORTANT: Applications submitted directly through the Government Jobs Website are no longer considered. Please visit our Police website:  and select ‘Current vacancies' to apply for this position.


PLEASE NOTE: If you are an existing Police Employee, you must apply through our internal Careers site and include your QID number in your application.


If this position sounds like you, click apply now. You will be required to submit a Curriculum Vitae which provides a brief account of your relevant skills and experience. In addition, you must complete an application form telling us why you are interested in applying for the position and how you meet the Core Competencies of the role, using no more than 4000 characters (including spaces), approximately 600-650 words per section. For further assistance, please click here.


If you are an existing Contractor working for Police, you must apply through the NZ Police career site and create a profile as an external candidate. Please do not include your QID.


If you have any questions about this vacancy, please contact Heather Wickett by email at


Applications close at 5pm, Wednesday 16th October 2019

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