<< Back to Search Results

File Assessor

NZ Police
Job Category:
Information / Records Management
Wellington - Kapiti
Wellington - Wairarapa
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
File Attachment:
No File Attached
File Links:
Employer Website:

Job Description

File Assessor

Police Digital Services Centre - Kapiti

New Zealand Police


Permanent, Full-time

Remuneration range: $64,813 - $87,693

2 Positions Available

Job Requisition ID 11694


NZ Police's mission is to be the safest country in the world and to have the trust and confidence of all. The way the public communicate and engage with Police is central to achieving this.


This is an exciting opportunity to be part of the newly established Kapiti Digital Services Centre. The collective work groups based at the Centre are working hard to achieve our service delivery goals, of which, the File Management Team and Digital Services play a key role!


We are looking for File Assessors across both FMC and our Digital Teams:-

  • File Management Centres (FMC) are an integral part of the case management structure. A FMC is a centralised facility which supports a number of key elements of the case management process.
  • The Customer Service Team - Digital provide customer solutions at the first point of contact, working in partnership with existing communication channels and escalating queries, where appropriate, within Police. Primarily they are responsible for monitoring and responding to enquiries submitted by the public through the recently launched online reporting tool which currently encompasses reports of lost property, property damage and theft.


The Service Delivery team invite applications from highly motivated, talented and innovative thinkers to join us!


The purpose of these roles is to supervise, coordinate and facilitate the operational, training and administrative activities of the File Management Centre and Digital Services; and to develop, implement and evaluate policies, work practices and procedures within the National Recording Standards; manage electronic files; and to liaise between District and the Crime Reporting Line.


The role will operate on a roster system covering 24/7, including weekends and public holidays.


You will work closely with O/C FMC in the management of the FMC and digital teams with a clear focus on supporting victims and the frontline staff in order to deliver on our organisational goals.



  • Ability to lead a high performing team
  • File assessment
  • Demonstrate knowledge of file management processes
  • Excellent accuracy & attention to detail
  • Understanding and ability to interpret legislation



  • Two years (plus) experience in team / people management
  • Sound understanding of Case Management 10 steps
  • Demonstrated experience in the delivery, implementation and monitoring of work practices and procedures
  • Demonstrated experience in the implementation and delivery of an organisations strategic direction
  • Demonstrated experience in managing staff in order to support and enable a high performing team


Special Requirements:

  • To apply for this role you must be a NZ or Australian citizen or a NZ permanent resident.


Competencies: Level 2 Team Manger/Leader:

  • Communicate
  • Develop
  • Lead


For more information about the above Core Competencies, visit “Our Values” on our website to view our Core Competency Framework: How We Do Things.


To view the position description for this role please copy and paste this link into a new browser:



If this position sounds like you, click apply now. You will be required to submit a Curriculum Vitae which provides a brief account of your relevant skills and experience. In addition, you must complete an application form telling us why you are interested in applying for the position and how you meet the Core Competencies of the role, using no more than 4000 characters (including spaces), approximately 600-650 words per section.


PLEASE NOTE: If you are an existing Police Employee, you must apply through our internal Careers site and include your QID number in your application.


If you have any questions about this vacancy, please contact Rachel Dewhurst at 


Applications close at 5pm on Friday 11th October 2019.

Apply To:

<< Back to Search Results