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StudyLink Officer

Ministry of Social Development
Job Category:
Customer services
Wellington - Wellington
Wellington - Wairarapa
Job Type:
Fixed Term Contract
Posted Date:
Closing Date:
File Attachment:
studylink-officer-oct14.doc (Word, 121KB)
Job Specification

Employer Website:

Job Description

Study Link Officers - Fixed Term


Based in the StudyLink Contact Centre in Lower Hutt.


Multiple Fixed Term Opportunities to 31st March 2018


StudyLink is a service of the Ministry of Social Development.  We connect people with the information they need to make informed decisions about student finances and other study-related issues, and provide financial support to students.


We are seeking motivated individuals, with excellent communication skills to effectively deliver StudyLink services and products to our clients.  As a StudyLink Officer you will be responsible for responding to client requests for information and support, taking ownership of client requests and any issues and ensuring the delivery of appropriate outcomes to meet client needs.


Based in the Contact Centre in Lower Hutt, inbound and outbound calling is a significant portion of the role. The ability to meet target is also a key part of the role. Confidence on the telephone, the ability to build rapport quickly with a diverse range of people and excellent interpersonal skills are therefore essential. A team player and positive attitude are also major strengths required for this role.


You will be required to navigate multiple systems, therefore your skills and ability to learn new systems and processes quickly are important.   Comprehensive training will be provided in applicable policies and legislation. 


This position is on a rostered basis between the hours of 8:00 am to 6:30 pm Monday to Friday.  You may also be required to work overtime on some weekdays, Saturdays and Public Holidays during various peak times.  



How to apply


Please apply online with your CV and cover letter via the "apply" button. All applications must be made online.  If you have any queries, please contact Denise Henderson on 04 931 5061 or


Internal Employees – please apply through your myHR portal at work.  This will ensure your myHR employee profile is visible as internal. 


External Candidates – Only applications received directly through our MSD Careers page at will be accepted.


Applications close Friday 29th September 2017

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