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Assistant Service Centre Manager

Ministry of Social Development
Job Category:
Customer services
Taranaki - New Plymouth
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
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Job Description

Assistant Service Centre Manager, New Plymouth (Permanent)

Ministry of Social Development

Permanent, Full Time


We work together to make a difference for New Zealanders. Whether that's, supporting someone into work, ensuring support is there for people who can't work, or helping one of our seniors by granting their entitlement to New Zealand Superannuation.

As the Assistant Service Centre Manager, you will assist the Service Centre Manager in planning, managing and coordinating the day to day operations of the Service Centre with a focus on providing operational support to the team and region. This will include coordinating key centre activities such as reporting, managing complaints, decision support, issue identification, escalation and managing internal controls.

You have a pragmatic and solutions focus approach to your practice and can demonstrate a history of resolving complex client issues which will include the review of decision process. In partnership with the Service Centre Manager and the wider team you will to continue the drive to the Ministry's on-line services and other key campaigns. As you will be working closely with Case Managers, Service Centre Trainers, training providers and other stakeholders, it is important that you are able to establish and maintain positive working relationships and communicate key messages successfully.

You are confident organising work priorities and achieving results in a high pressure, client focused environment.

To do well in this role, you will have:

  • strong relationship and conflict resolution skills
  • the ability to engage and quickly build rapport with people from varied and diverse backgrounds
  • proven work performance and a strong commitment to achieving results
  • up to date knowledge and skills in the delivery of a the full range of employment products and services
  • knowledge of the current labour market, issues and opportunities
  • a full clean NZ driver's license and able to travel to fulfil job requirements
  • This is an ANZSCO level 4/5 role so New Zealand citizenship or permanent residency at time of application is required

Salary for this role is between $64,363.00 to $80,454.00 (80-100%) of the band, per annum. Application along this scale is commensurate with relevant work experience and qualification. If this opportunity is a match to your skills and experience, we welcome your application.

How to apply

Applications close: Friday 26th January 2018 at 11pm

  • Click the apply now button to submit your online application. If you are a current MSD employee, please apply from your work PC using your myHR login details.
  • It is expected that an updated cover letter and CV is included with your application. These will be a key part of our assessment process, so please highlight how your experience relates to the key attributes detailed in this advertisement and the competencies listed in the position description.

For any further discussion about the role, contact Shelley, Service Centre Manager, on 06 968 6672.

Job ID: 20570

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