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Case Manager (Permanent) - Hamilton Metro, Waikato

Ministry of Social Development
Job Category:
Customer services
Waikato - Hamilton
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
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Employer Website:

Job Description

Ministry of Social Development

Job Reference: 21861


Case Manager – Hamilton Metro  

Permanent, Full Time (37.55 hours per week)


We have an oppportunity for a Case Manager to join our Hamilton Metro team on a permanent basis. Hamilton Metro consists of the following service centres: Dinsdale, Five Crossroads, Glenview, Hamilton Central and Hamilton East.

About us

The work we do here at the Ministry of Social Development is unique and in some way, we touch the lives of most New Zealanders at some stage. Our work is challenging with high risks, and high public expectations - but we are passionate about it. We're always on the lookout for people who share our enthusiasm, can work at pace and enjoy customer service.

About the role

As a Case Manager you will support New Zealander's into employment, training and development opportunities and enable access to social housing and financial support. Support services range from emergency housing, to food grants through to job search services.  You will manage a caseload of clients and be available to provide them with great service. This includes managing pre-booked appointments and emergencies.

What skills do I need to be a Case Manager?

You need to enjoy working at pace and making good decisions, often in isolation.  Strong relationship and negotiation skills are useful and you will be able to motivate and empower others to overcome barriers in a non-judgmental way. You are comfortable working in a fast paced, pressured environment and enjoy navigating through unexpected challenges.

What are the benefits of being a Case Manager?

The most significant benefit is being able to help people. It is an amazing feeling when you help someone get sorted financially; into work or ensuring support is there for someone who isn't able to work.  

We offer:

  • Thorough orientation and training
  • Supportive team environment
  • Regular coaching and development opportunities
  • Starting salary approx. $45,000 per annum (in line with skills and experience)

How to apply

Apply online with your CV and cover letter. Your cover letter is an important part of our shortlisting process. Only applications made online will be accepted.

In your cover letter please outline why you want to be a Case Manager and the relevant skills and strengths you can bring to the role. 

Please note: If you currently work for MSD please apply online through your myHR careers portal at work so your application connects to your internal profile.

Applications close:   Monday 26th March 2018 at 10.00pm

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