<< Back to Search Results

Case Managers (Permanent) New Plymouth

Ministry of Social Development
Job Category:
Customer services
Taranaki - New Plymouth
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
File Attachment:
Employer Website:

Job Description

Case Managers - New Plymouth

Two permanent, full-time positions

  • Engage with clients to support them into work, training and community participation
  • Fast paced, challenging and rewarding environment
  • Be part of an organisation that makes a difference in the lives of New Zealanders

About the Role

As the face of the organisation, you'll engage with and work alongside clients to support them into work, training and community participation. You'll also ensure people receive their correct income support entitlements.

Our clients come from a wide range of backgrounds and cultures. On any given day you'll interview clients, either over the telephone or face to face, all with different circumstances and receiving different types of support from us.  You'll work with clients to empower them to achieve their goals and to take steps towards a better future.

Every day is busy and demanding but very rewarding as you have the ability to positively influence people's lives.

Skills and Experience

You'll have the ability to put the client at the centre and understand their unique situation and challenges. You'll bring a high level of personal integrity, initiative and self-management skills. You'll need to be fast and accurate with data entry. Also you will need a good understanding of a variety of technology systems, and have the ability to support clients in the use of systems as they move to become more independent when applying for assistance.

You will bring to the role:

  • Strong interpersonal skills and an ability to develop trust and rapport quickly
  • Sound decision making and problem solving skills
  • The ability to adapt in a changing environment
  • Sound computer skills and the ability to learn new systems and processes quickly
  • Exceptional customer service skills


We are committed to providing you with a positive work environment and will work with you to achieve excellent results for clients, the team and you. We'll give you great training, support and on-going professional development. You'll work with like-minded people who want to get great results for New Zealanders.

Starting salary for this position is approx. $40k to $45k per annum (in line with skills and experience).

How to apply 

Internal MSD Employees – please apply through your myHR portal at work.  This will ensure that your myHR employee profile is visible as internal candidate.

All external applicants please apply through the apply button and upload your CV and cover letter to our applicant tracking system.

Please apply online with your CV and cover letter.  Your cover letter is an important part of our shortlisting process. In your cover letter please ensure you address the Key Accountabilities and Success Factors and tell us why you would be a great Case Manager.

If you have any questions about the role please contact Julie Yardley on (06) 968 6617 or

Applications close Tuesday 24th April 2018.

Apply To:

<< Back to Search Results